Senior Licensing & Mail Operations Specialist

Arizona Department of Administration; Phoenix (AZ); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

ASRS retirement plans

Paid holidays and leave

Tuition reimbursement

Flexible schedules

Job summary

Arizona Department of Revenue is seeking a Licensing Technician Senior for the Taxpayer Services Division in Phoenix. The role focuses on receiving, sorting, and distributing license-related requests and ensuring timely processing to maintain a quality taxpayer experience.

Responsibilities include mail handling, adherence to licensing policies, and participating in continuous improvement efforts. A strong emphasis is on customer service, accuracy, and working within a primarily in-office

Qualifications

• Basic knowledge of customer service principles.
• Basic knowledge of mail sorting and distribution methods.
• Ability to obtain background checks and fingerprint clearance.

Responsibilities

• Receives, sorts, and distributes requests that are sent via mail and/or written correspondence to appropriate team members in a timely manner.
• Distributes mail to team members via in-person or by scanning documents and sending to team members via email
• Maintains basic mailing records and retention schedules for organization and inventory purposes
• Manages assigned workload and services—Creates denial letters from a standard format to be mailed to taxpayers
• Remains current on laws, regulations, policies, and best practices related to taxation
• Participates in assigned work teams and lean improvement within AMS

Skills

Verbal communication

Written communication

Active listening

Customer service

Conflict resolution

Math basics

Typing 40 wpm

MS Office

Google Suite

PC Windows

Education

High School Diploma or GED

Tools

MS Office

Google Suite

Job description

Arizona Department of Revenue is seeking a Licensing Technician Senior for the Taxpayer Services Division in Phoenix. The role focuses on receiving, sorting, and distributing license-related requests and ensuring timely processing to maintain a quality taxpayer experience.

Responsibilities include mail handling, adherence to licensing policies, and participating in continuous improvement efforts. A strong emphasis is on customer service, accuracy, and working within a primarily in-office