Senior Licensing & Mail Operations Specialist

AZ State Jobs; Phoenix (AZ); Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

ASRS retirement

Paid parental leave

Vacation & holidays

Transit subsidy

Job summary

The Licensing Clerk (Senior) at the Department of Revenue in Phoenix, AZ handles mail distribution and requests for License and Registration services. The role ensures timely processing to provide a quality taxpayer experience and supports multiple units within the agency.

Responsibilities include administrative tasks, mail scanning, records retention, and aiding in Lean/AMS improvements while maintaining compliance with state regulations.

Qualifications

• High School Diploma or GED required.
• Strong customer service and communication skills.
• Ability to sort, distribute mail, and manage records.

Responsibilities

• Receive, sort, and distribute mail and written requests.
• Maintain mailing records and retention schedules.
• Assist with lean processes and AMS continuous improvement.

Skills

Verbal communication

Written communication

Active listening

Time management

Attention to detail

Customer service

Problem solving

Typing 40 wpm

Education

High School Diploma or GED

Tools

MS Office

Google Suite

Excel

Outlook

Job description

The Licensing Clerk (Senior) at the Department of Revenue in Phoenix, AZ handles mail distribution and requests for License and Registration services. The role ensures timely processing to provide a quality taxpayer experience and supports multiple units within the agency.

Responsibilities include administrative tasks, mail scanning, records retention, and aiding in Lean/AMS improvements while maintaining compliance with state regulations.