Senior Licensing & Customer Support Specialist

State of Nevada (NV); Elko (NV); On-site; USD 40,000 - 56,000; Full time

Job summary

The State of Nevada DMV in Elko is seeking a Senior Customer Service Representative to conduct commercial and non-commercial driving skills tests, assist applicants with language needs, review test results, counsel drivers, and refer to improvement courses. Duties include processing titles and registrations, handling confidential information, and balancing office funds.

This role requires two+ years in a related field and a high school diploma, plus FBI clearance and CCE training within three

Qualifications

• Two or more years of applicable experience in customer service or related roles.
• Graduation from high school or equivalent education is required.

Responsibilities

• Serve as first line of contact to customers via telephone, online, or in person.
• Maintain data, records, and accounts.
• Enter, update, verify, and correct information.
• Review forms and ensure completion of documents.
• Collect fees related to transactions.
• Explain and ensure compliance with laws, regulations, and policies.
• Process determinations and notices.
• Conduct interviews to elicit information.
• Prepare reports summarizing findings and evidence.
• Provide testimony and support licensing processes.

Skills

Customer service

Data entry

Records management

Compliance with laws

Education

High school diploma or equivalent

Job description

The State of Nevada DMV in Elko is seeking a Senior Customer Service Representative to conduct commercial and non-commercial driving skills tests, assist applicants with language needs, review test results, counsel drivers, and refer to improvement courses. Duties include processing titles and registrations, handling confidential information, and balancing office funds.

This role requires two+ years in a related field and a high school diploma, plus FBI clearance and CCE training within three