Senior DMV Customer Service Specialist

State-of-Nevad; Elko (NV); On-site; USD 42,000 - 56,000; Full time

Job summary

Nevada DMV is seeking a Senior Customer Service Representative for the Elko office to handle commercial and non-commercial driving skills tests, assist diverse customers, and review/licensing processes. Responsibilities include counseling drivers, processing titles and registrations, and ensuring accurate record-keeping.

Applicants should have 2+ years of related experience and a high school or equivalent education.

Qualifications

• Two or more years of applicable experience as described in the job duties.
• Graduation from high school or equivalent education.

Responsibilities

• Serve as first line of contact to customers via telephone, online, or in person.
• Maintain data, records, and accounts.
• Enter, update, verify, and correct information.
• Review forms, ensure completion of documents.
• Collect fees related to transactions.
• Determine customers’ requests, assess document validity, and provide information.
• Explain and ensure compliance with federal and State laws, regulations, and policies and procedures.
• Process determination notices.
• Conduct interviews to elicit and record information.
• Gather, research, make determinations, resolve issues, and communicate information.
• Review and approve applications and licensing requirements.
• Maintain confidential information.
• Reconcile transactions.
• Administer tests and process transactions.
• Review overpayment concerns and initiate recovery process.
• Prepare and submit reports summarizing findings and supporting evidence.
• Prepare and provide testimony.
• Receive, review, and evaluate eligibility and appeal information.
• Conduct workshops, training sessions, and orientations.
• Monitor calls to evaluate customer service and compile information.
• Identify concerns, evaluate program processes, and recommend changes.
• Monitor program activities and act as a liaison between the public, outside entities, and State agencies.
• Conduct skills test.
• Act as a team leader by assigning and reviewing work, training, and providing input to performance evaluations and discipline.
• Perform related duties as assigned

Skills

Customer service

Data entry

Documentation review

Interviews

Laws & regulations

Team leadership

Education

High school diploma or equivalent

Tools

Databases

Payment systems

Job description

Nevada DMV is seeking a Senior Customer Service Representative for the Elko office to handle commercial and non-commercial driving skills tests, assist diverse customers, and review/licensing processes. Responsibilities include counseling drivers, processing titles and registrations, and ensuring accurate record-keeping.

Applicants should have 2+ years of related experience and a high school or equivalent education.