Customer Support Specialist – Driver Services

nc; North Carolina; On-site; USD 41,000 - 72,000; Full time

Job summary

The NC Department of Transportation's Division of Motor Vehicles operates a fast-paced Customer Contact Center. The Administrative Specialist II role provides authoritative information by phone and email, resolving complex cases while following state regulations.

The position emphasizes accuracy, customer service, and reporting, supporting busy DMV operations across services. Qualified candidates bring education and experience in administration, data handling, and policy explanation.

Qualifications

• Experience analyzing, interpreting, and/or evaluating information or data.
• Experience completing and maintaining records and reports.
• Experience explaining policy, procedure, rules, regulations and/or laws to a diverse clientele.
• Experience with customer service by phone and/or in person with diverse clientele.
• Experience in Microsoft applications and/or mainframe databases.

Responsibilities

• Handle vehicle titling and licensing tasks.
• Provide driver license services to customers.
• Process liability insurance and related regulatory inspections.
• Respond to inquiries from the DMV Customer Contact Center using phone and email.
• Follow NC DMV rules and Privacy Protection Act in daily work.

Skills

Customer service by phone

Microsoft applications

Mainframe databases

Data interpretation

Information evaluation

Education

High school diploma or GED; 4 years related admin experience

Job description

The NC Department of Transportation's Division of Motor Vehicles operates a fast-paced Customer Contact Center. The Administrative Specialist II role provides authoritative information by phone and email, resolving complex cases while following state regulations.

The position emphasizes accuracy, customer service, and reporting, supporting busy DMV operations across services. Qualified candidates bring education and experience in administration, data handling, and policy explanation.