Senior Legal Document Production Specialist

RRD; Wheeling (WV); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Paid time off

Disability insurance

Life insurance

Parental leave

Tuition assistance

Employee discounts

Job summary

Williams Lea by RRD is a global business support services company providing document production, presentation design, and administrative support. The role supports legal, banking, and corporate clients with high-volume print and digital communications.

The position runs Wednesday through Friday 2:30pm ET to 1:00am ET and Sat/Sun 3pm-8pm ET, with responsibilities including QA, staff training, and coordination of production workflows. Equal opportunity employer with comprehensive benefits.

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment.
• Document production, word processing experience preferred.
• Advanced skill in MS Office (Word, Excel, PowerPoint); strong keyboarding and typing skills.
• Adept with other software programs for editing and/or creating documents.
• Knowledge of a legal timekeeping or job tracking system preferred.
• Ability to work in a fast-paced, team environment, independently and collaboratively.
• Ability to prioritize work, balance projects and meet deadlines in a timely manner.
• Strong attention to detail with good organizational skills and emphasis on accuracy and quality.
• Ability to handle sensitive and confidential documents and information.
• Ability to make independent decisions that conform to business needs and policy.
• Ability to troubleshoot more complex tasks, equipment, or software concerns and escalate when needed.
• Excellent verbal and written communication skills with professional telephone and email etiquette.

Responsibilities

• Perform document production work according to established policies and procedures.
• Thoroughly assess job request, identify correct process to produce documents and ensure completion throughout lifecycle.
• Edit, proofread, convert, create, transcribe or complete document production requests to client satisfaction.
• Demonstrate intermediate to advanced use of equipment/technology/software and hardware.
• Assist with coordination of document production services, preparation, intake, and workflow within team.
• Troubleshoot more complex software or hardware problems.
• Use logs and tracking software for all assigned work.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Communicate with peers, supervisor or client on job or deadline issues.
• Help foster a proactive environment of continuous service enhancement and relationship building with the client.
• Handle sensitive and/or confidential documents and information.
• Perform Quality Assurance on work of others.
• Train more junior staff members.
• Assist peer teams with proofreading, design or other document production and preparation as needed.
• Complete other tasks and assignments as assigned by management.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

MS Office

Typing skills

Attention to detail

Verbal & written communication

Customer service

Team collaboration

Problem solving

Legal documents

Education

High school diploma or equivalent

Higher education preferred

Tools

Timekeeping system

Document management software

Job description

Williams Lea by RRD is a global business support services company providing document production, presentation design, and administrative support. The role supports legal, banking, and corporate clients with high-volume print and digital communications.

The position runs Wednesday through Friday 2:30pm ET to 1:00am ET and Sat/Sun 3pm-8pm ET, with responsibilities including QA, staff training, and coordination of production workflows. Equal opportunity employer with comprehensive benefits.