Senior Leaves & Accommodations Specialist (Hybrid)

Net2Source (N2S); Raleigh (NC); Hybrid; USD 62,000 - 68,000; Full time

Job summary

Net2Source (N2S) seeks a Sr Specialist I, Leaves & Accommodations Specialist in a hybrid role based in Raleigh, NC. The position handles complex LOAA matters, providing expert guidance, documentation, and compliance support across the employee lifecycle.

You will mentor LoAA Specialists, improve processes, and ensure accurate case records while interacting with employees, people leaders, and HR partners. Requires strong LOAA knowledge and system proficiency.

Qualifications

• Progressively responsible experience in leave of absence, disability, accommodations, benefits, employee relations, HR operations, or related HR service delivery.
• Strong knowledge of leave of absence, disability, workplace accommodation, return-to-work, and related compliance obligations.
• Experience using HR and payroll systems such as Workday, SAP, Oracle, PeopleSoft, ADP, or similar platforms.

Responsibilities

• Serve as a subject matter expert for LoAA policies, procedures, case practices, and regulatory requirements.
• Manage and advise on complex or escalated leave, disability, accommodation, return-to-work, and related employee matters.
• Support the interactive process for accommodation cases, including documentation review, employee and manager consultation, solution exploration, and outcome communication.
• Maintain comprehensive, accurate, and legally defensible case documentation, including detailed case notes, interactive process records, case rationale, and related correspondence.
• Draft and manage complex employee and manager communications that may be subject to legal review and potential discovery in administrative, regulatory, or legal proceedings.
• Provide guidance to LoAA Specialists on case routing, documentation standards, escalation criteria, and standard work.
• Coach and mentor Specialists to strengthen case quality, employee experience, and compliance consistency.
• Partner with employees and people leaders to explain processes, clarify requirements, and support resolution of sensitive or complex case questions.
• Support compliance activities, including case reviews, documentation audits, process adherence checks, and issue identification.
• Lead capability improvement efforts within assigned areas by identifying process gaps, recommending improvements, and supporting implementation of standard practices.
• Escalate high-risk, legally sensitive, ambiguous, or precedent setting matters to the Program Manager, Senior Manager, Legal, or Employee Relations as appropriate.
• Support development and maintenance of templates, SOPs, knowledge articles, training materials, and case guidance documentation.

Skills

Leave of absence

Accommodations

Employee relations

Documentation

Policy guidance

Communication

Coaching

Stakeholder management

Education

Bachelor’s Degree

Master’s Degree

Tools

Workday

SAP

Oracle

PeopleSoft

ADP

Job description

Net2Source (N2S) seeks a Sr Specialist I, Leaves & Accommodations Specialist in a hybrid role based in Raleigh, NC. The position handles complex LOAA matters, providing expert guidance, documentation, and compliance support across the employee lifecycle.

You will mentor LoAA Specialists, improve processes, and ensure accurate case records while interacting with employees, people leaders, and HR partners. Requires strong LOAA knowledge and system proficiency.