Leave of Absence & Accommodations Specialist II

ACL Digital; Raleigh (NC); Hybrid; USD 100,289,000 - 108,886,000; Full time

Job summary

ACL Digital is seeking a Leave of Absence & Accommodations Specialist II in Raleigh, operating on a hybrid schedule with in-office presence Tue–Thu. This role requires background in LoAA, HR operations, and handling sensitive data within systems like Workday and ServiceNow.

The position is on a W2 basis with potential extension or conversion depending on business needs. The ideal candidate has a Bachelor’s degree with 4 years of HR/LoAA experience or a Master’s with 2 years of HR/LoAA

Qualifications

• Bachelor’s degree plus 4 years HR/LoAA experience or Master’s plus 2 years HR/LoAA experience.
• Hands-on background in leave administration, disability, accommodations, or HR operations.
• Proficiency in Microsoft Office, Workday, ServiceNow, or similar HRIS tools.
• Strong empathy, exceptional attention to detail, and top-notch communication skills.

Responsibilities

• Case Intake & Coordination: primary contact for intake, documentation gathering, case setup, and routing.
• Employee & Manager Support: provide timely updates and guide employees through LoAA processes.
• Audits & Data Integrity: reconcile vendor reports, audit Workday records, ensure precise documentation in HRIS.
• Process Improvement: identify workflow gaps, document FAQs, onboard new team members.
• Escalations: route complex cases to Senior Specialists and leadership with confidentiality.

Skills

Empathy

Attention to detail

Communication skills

Education

Bachelor’s + 4 years HR/LoAA

Master’s + 2 years HR/LoAA

Tools

Workday

ServiceNow

Microsoft Office

Job description

Job Title: Leave of Absence & Accommodations Specialist II

Type of Position: Only on W2 basis

Hybrid Tues-Thurs at Raleigh office

Potential for extension or conversion depending on needs of business at end of 6 months

Key Responsibilities

• Case Intake & Coordination: Serve as the primary point of contact for intake, documentation gathering, case setup, and routing.
• Employee & Manager Support: Provide timely, clear updates and guide employees and leaders through standard LoAA processes.
• Audits & Data Integrity: Reconcile vendor reports, audit Workday records, and ensure precise documentation in ServiceNow/HRIS systems.
• Process Improvement: Identify workflow gaps, document common FAQs, and help onboard new team members.
• Escalations: Efficiently route complex cases to Senior Specialists and leadership while maintaining strict confidentiality.

Qualifications

• Education: Bachelor’s + 4 years of HR/LoAA experience OR Master’s + 2 years of HR/LoAA experience.
• Experience: Hands-on background in leave administration, disability, accommodations, or general HR operations.
• Tech Skills: Proficiency in Microsoft Office, Workday, ServiceNow, or similar HRIS tools.
• Soft Skills: Strong empathy, exceptional attention to detail, and top-notch communication skills.

Preferred Qualifications

• Knowledge of FMLA, ADA, HIPAA, and regional leave regulations.
• Professional HR, leave, or benefits certification.

The pay rate ranges from $35/hr - $38/hr on W2