Senior Leave Operations Analyst

FIS Management Services LLC; Jacksonville (FL); On-site; USD 90,000 - 140,000; Full time

Job summary

FIS is seeking an attorney to join its collaborative legal team in Jacksonville, Florida. You will help administer employee leaves in line with federal, state, and local laws, partnering with HR, payroll, vendors, and employees to ensure compliance and a positive experience.

The role emphasizes practical leave management, strong customer service, and effective case handling within the U.S. Leave Administration function, contributing to process improvements and timely resolutions.

Qualifications

• 3–5 years of applicable experience in leave administration or equivalent.
• Knowledge of FMLA, disability programs, and leave management practices.
• Ability to interpret policies, procedures, and regulations.
• Strong customer service, problem-solving, and conflict-resolution skills.

Responsibilities

• Partner with leave vendors to support accurate administration of employee leaves and related documentation.
• Review and process leave requests in accordance with company policies and applicable laws.
• Coordinate leave administration activities with employees, managers, payroll, HR partners, and vendors.
• Respond to employee and management inquiries regarding leave programs and processes.
• Monitor leave cases and ensure timely communication and case updates.
• Support administration of FMLA, medical, personal, military, parental, disability, and other leave programs.
• Coordinate with vendors regarding STD, LTD, and Workers' Compensation claims.
• Assist with return-to-work activities and leave closure processes.
• Identify trends and recommend process improvements to enhance service delivery.
• Maintain accurate records, case documentation, and compliance standards.
• Serve as a resource for leave-related questions from employees and managers.

Skills

Leave administration

Customer service

Communication skills

Regulatory compliance

Education

Bachelor’s degree in Human Resources, Business Administration, or related field

Tools

Microsoft Office

Case management systems

Job description

FIS is seeking an attorney to join its collaborative legal team in Jacksonville, Florida. You will help administer employee leaves in line with federal, state, and local laws, partnering with HR, payroll, vendors, and employees to ensure compliance and a positive experience.

The role emphasizes practical leave management, strong customer service, and effective case handling within the U.S. Leave Administration function, contributing to process improvements and timely resolutions.