Senior Leave Management Analyst

FIS; Jacksonville (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

CLMS certification (added bonus)

SHRM-CP (added bonus)

PHR (added bonus)

Disability Management certification (6

Job summary

FIS in Jacksonville, FL is seeking an experienced Leave Administration Specialist to join our busy People Office. You will administer employee leaves, partner with vendors and HR colleagues, and ensure timely, compliant leave processing across FMLA, disability, and other programs.

In this role, you will respond to inquiries, manage cases, and contribute to process improvements while maintaining confidentiality and high service standards in a Fortune 500 corporate environment.

Qualifications

• 3–5 years of applicable experience.
• Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent combination of education, training, or work experience.
• Knowledge of leave administration processes and applicable employment laws. Working knowledge of FMLA, disability programs, and leave management practices.
• Ability to interpret policies, procedures, and regulations.
• Strong customer service, problem-solving, and conflict-resolution skills.
• Ability to manage multiple priorities and deadlines. Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and exercise sound judgment.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office applications and case management systems.

Responsibilities

• Administers leave processes and works with vendors and internal stakeholders to ensure accurate and timely processing of leave-related activities.
• Analyzes routine and moderately complex leave requests while ensuring compliance with company policies and applicable regulations.
• Responds to employee and management inquiries, assists in resolving leave administration issues, and supports ongoing process improvements.
• Develops knowledge of leave legislation, company policies, and operational processes while working independently on routine matters and escalating more complex situations as appropriate.
• Experienced individual contributor role requiring practical leave administration experience and strong customer service skills. Operates with limited supervision while partnering with stakeholders to support effective leave management outcomes.
• Partner with leave vendors to support accurate administration of employee leaves and related documentation.
• Review and process leave requests in accordance with company policies and applicable laws.
• Coordinate leave administration activities with employees, managers, payroll, HR partners, and vendors.
• Respond to employee and management inquiries regarding leave programs and processes.
• Monitor leave cases and ensure timely communication and case updates.
• Support administration of FMLA, medical, personal, military, parental, disability, and other leave programs.
• Coordinate with vendors regarding Short-Term Disability (STD), Long-Term Disability (LTD), and Workers' Compensation claims.
• Assist with return-to-work activities and leave closure processes.
• Identify trends and recommend process improvements to enhance service delivery.
• Maintain accurate records, case documentation, and compliance standards.
• Serve as a resource for leave-related questions from employees and managers.

Skills

Customer service

Problem solving

Conflict resolution

Communication

Education

Bachelor of Human Resources

Job description

FIS in Jacksonville, FL is seeking an experienced Leave Administration Specialist to join our busy People Office. You will administer employee leaves, partner with vendors and HR colleagues, and ensure timely, compliant leave processing across FMLA, disability, and other programs.

In this role, you will respond to inquiries, manage cases, and contribute to process improvements while maintaining confidentiality and high service standards in a Fortune 500 corporate environment.