Analyst Senior, TPO Operations

FIS Management Services LLC; Jacksonville (FL); On-site; USD 90,000 - 140,000; Full time

Job summary

FIS is seeking an attorney to join its collaborative legal team in Jacksonville, Florida. You will help administer employee leaves in line with federal, state, and local laws, partnering with HR, payroll, vendors, and employees to ensure compliance and a positive experience.

The role emphasizes practical leave management, strong customer service, and effective case handling within the U.S. Leave Administration function, contributing to process improvements and timely resolutions.

Qualifications

• 3–5 years of applicable experience in leave administration or equivalent.
• Knowledge of FMLA, disability programs, and leave management practices.
• Ability to interpret policies, procedures, and regulations.
• Strong customer service, problem-solving, and conflict-resolution skills.

Responsibilities

• Partner with leave vendors to support accurate administration of employee leaves and related documentation.
• Review and process leave requests in accordance with company policies and applicable laws.
• Coordinate leave administration activities with employees, managers, payroll, HR partners, and vendors.
• Respond to employee and management inquiries regarding leave programs and processes.
• Monitor leave cases and ensure timely communication and case updates.
• Support administration of FMLA, medical, personal, military, parental, disability, and other leave programs.
• Coordinate with vendors regarding STD, LTD, and Workers' Compensation claims.
• Assist with return-to-work activities and leave closure processes.
• Identify trends and recommend process improvements to enhance service delivery.
• Maintain accurate records, case documentation, and compliance standards.
• Serve as a resource for leave-related questions from employees and managers.

Skills

Leave administration

Customer service

Communication skills

Regulatory compliance

Education

Bachelor’s degree in Human Resources, Business Administration, or related field

Tools

Microsoft Office

Case management systems

Job description

Job Description Are you interested in being a part of a collaborative, energetic, and business-oriented legal team? As an attorney at FIS, you will have the opportunity to work on some of the most challenging and relevant issues in financial services and information technology. Our talented people empower us, and we believe in being part of a team that is pragmatic, collegial and enthusiastic about representing a thriving Fortune 500 company in a dynamic corporate industry.

About the role

In partnership with a Leave Management vendor, supports the administration of employee leaves in accordance with company policies and applicable federal, state, and local regulations. Contributes to The People Office (TPO) Operations processes by helping ensure a positive employee experience throughout the leave lifecycle while maintaining compliance and operational effectiveness. Supports leave administration activities by partnering with employees, managers, Human Resources, payroll, and vendors to facilitate timely and accurate leave management.

What you will be doing

This role supports operational delivery within the U.S. Leave Administration function and contributes to departmental objectives through effective case management and employee support. Administers leave processes and works with vendors and internal stakeholders to ensure accurate and timely processing of leave-related activities. Analyzes routine and moderately complex leave requests while ensuring compliance with company policies and applicable regulations. Responds to employee and management inquiries, assists in resolving leave administration issues, and supports ongoing process improvements. Develops knowledge of leave legislation, company policies, and operational processes while working independently on routine matters and escalating more complex situations as appropriate. Experienced individual contributor role requiring practical leave administration experience and strong customer service skills. Operates with limited supervision while partnering with stakeholders to support effective leave management outcomes.

Key responsibilities

• Partner with leave vendors to support accurate administration of employee leaves and related documentation.
• Review and process leave requests in accordance with company policies and applicable laws.
• Coordinate leave administration activities with employees, managers, payroll, HR partners, and vendors.
• Respond to employee and management inquiries regarding leave programs and processes.
• Monitor leave cases and ensure timely communication and case updates.
• Support administration of FMLA, medical, personal, military, parental, disability, and other leave programs.
• Coordinate with vendors regarding Short‑Term Disability (STD), Long‑Term Disability (LTD), and Workers' Compensation claims.
• Assist with return‑to‑work activities and leave closure processes.
• Identify trends and recommend process improvements to enhance service delivery.
• Maintain accurate records, case documentation, and compliance standards.
• Serve as a resource for leave‑related questions from employees and managers.

What you will need

• Minimum 3–5 years of applicable experience.
• Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent combination of education, training, or work experience.
• Knowledge of leave administration processes and applicable employment laws.
• Working knowledge of FMLA, disability programs, and leave management practices.
• Ability to interpret policies, procedures, and regulations.
• Strong customer service, problem‑solving, and conflict‑resolution skills.
• Ability to manage multiple priorities and deadlines.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and exercise sound judgment.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office applications and case management systems.
• Optional: Certified Leave Management Specialist (CLMS)
• Optional: SHRM‑CP
• Optional: PHR
• Optional: Disability Management certification preferred

What we offer you

• A multifaceted and challenging legal career with a high degree of responsibility
• A broad spectrum of legal experiences with a thriving Fortune 500 corporation in an innovative, ever‑changing industry
• A modern work environment, and a collaborative and dedicated group of colleagues who look forward to working together as a team to accomplish our goals
• A competitive salary and a range of benefits designed to support your wellbeing
• The chance to work on some of the most challenging, relevant legal issues in financial services and information technology

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.