Benefits Administration Specialist — US & Canada

FIS; Jacksonville (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

FIS is seeking an attorney-level professional to join a collaborative legal team focused on employee benefits administration across the United States and Canada. The role emphasizes compliance, data integrity, and a positive employee experience within The People Office (TPO) Operations.

The candidate will handle enrollments, inquiries, and interactions with vendors and payroll, contributing to process improvements while working under general supervision.

Qualifications

• 2–4 years of applicable benefits administration experience.
• Bachelor’s degree in HR or related field or equivalent.
• Knowledge of health and welfare benefit programs.
• Strong customer service and problem-solving skills.
• Ability to interpret policies and benefit documentation.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality.

Responsibilities

• Performs day-to-day benefits administration activities ensuring accuracy and compliance.
• Collaborates with employees, vendors, payroll, and HR partners to resolve inquiries.
• Manages enrollments, life events, eligibility verifications, and terminations.
• Maintains data integrity in HR systems and supports US/Canada populations.
• Participates in process improvements and supports operational efficiencies.
• Other related duties as needed.

Skills

Customer service

Problem solving

Communication

Organizational skills

Attention to detail

Confidentiality

Multitasking

Education

Bachelor's degree in Human Resources or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

HR systems

Job description

FIS is seeking an attorney-level professional to join a collaborative legal team focused on employee benefits administration across the United States and Canada. The role emphasizes compliance, data integrity, and a positive employee experience within The People Office (TPO) Operations.

The candidate will handle enrollments, inquiries, and interactions with vendors and payroll, contributing to process improvements while working under general supervision.