Senior Learning Strategy & Operations Leader (AI-Driven)

Accenture PLC; Arlington (VA); On-site; USD 123,000 - 311,000; Full time

Job summary

Accenture is seeking a learning strategy and managed services practitioner to shape end-to-end learning offerings and drive delivery across engagements in the United States. You will engage senior client stakeholders, design operating models, and help translate strategic direction into scalable capabilities.

You will contribute to proposals, RFP responses, and the go-to-market strategy for Learning Performance & Innovation, while leading cross-functional teams and mentoring Managers and

Qualifications

• Minimum of 8 years of experience in learning strategy, organizational capability development, learning operations, talent consulting or a combination of all.
• Minimum of 2 years of experience in a professional services environment.
• Minimum of 2 years of experience contributing to or supporting client engagements, with growing responsibility for workstream and stakeholder management.

Responsibilities

• Shape, manage and contribute to learning managed services engagements, supporting operating model design, coordinating delivery across workstreams, maintaining quality, and helping drive measurable outcomes for clients.
• Engage confidently with senior client stakeholders (Director, VP, Head of L&D), supporting more senior colleagues in shaping the strategic agenda and helping to build trusted, long-term client relationships.
• Support business development activity within existing and prospective accounts, contributing to proposals, RFP responses, and commercial models as part of the go-to-market strategy for the Learning Performance & Innovation offering.
• Contribute to the design and architecture of learning managed services solutions, helping define the operating model — spanning governance, roles, delivery structures, and vendor ecosystems — that makes strategy operational and scalable.
• Support client advisory on learning strategy and operating model design, integrating managed services expertise to help bridge strategic intent with operational execution and position L&D as a driver of business performance.
• Conduct learning capability diagnostics and needs assessments, contributing to transformation roadmaps grounded in data, market benchmarks, and business context.
• Support the design of AI-enabled learning operating models that embed automation, personalization, and analytics, spanning governance, roles, processes, technology, and vendor ecosystems.
• Help connect learning strategy to business performance outcomes, contributing to measurement frameworks, learning KPIs, and analytics approaches that demonstrate ROI and inform investment decisions.
• Contribute to the design and delivery of agentic learning strategies, helping clients embed AI-powered performance support and intelligent enablement tools into the everyday flow of work.
• Contribute to thought leadership in the learning advisory space, developing points of view, supporting the creation of reusable IP and frameworks, and helping shape Accenture’s go-to-market capabilities as AI continues to disrupt how organizations design, deliver, and measure learning.
• Contribute to and help develop cross-functional learning teams, supporting a strong delivery culture and coaching Manager and Consultant-level practitioners; and contribute to organizational transformation work through capability-building programs and leadership development initiatives that build lasting client capability.
• Be ready to build those air miles.

Skills

Learning strategy

Organizational capability development

Learning operations

Talent consulting

Education

Advanced degree or certification

Tools

Workday

SAP SuccessFactors

Cornerstone

Job description

Accenture is seeking a learning strategy and managed services practitioner to shape end-to-end learning offerings and drive delivery across engagements in the United States. You will engage senior client stakeholders, design operating models, and help translate strategic direction into scalable capabilities.

You will contribute to proposals, RFP responses, and the go-to-market strategy for Learning Performance & Innovation, while leading cross-functional teams and mentoring Managers and