Senior Learning Experience Designer - AI-Driven & Hybrid

New York Life Insurance Co.

City of White Plains (NY)

Hybrid

USD 100,000 - 143,000

Full time

44 hours ago

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Benefits offered by this job

FINRA licensing support

Benefits package

Job summary

New York Life Insurance Co. is seeking a Learning Experience Designer who blends design thinking with AI-enabled approaches to craft engaging, performance-driven learning journeys for agents and management teams.

Role emphasizes end-to-end experiences across digital, live, and experiential formats, with a strong portfolio and ability to translate complex business needs into measurable outcomes. Hybrid work and FINRA pre-hire requirements apply.

Qualifications

5+ years of experience in learning experience design, instructional design, or related field.
Proven ability to design across multiple modalities and formats (digital, live, experiential).
Demonstrated experience using AI tools to create or enhance learning assets (e.g., content generation, video creation, simulations, personalization).
Strong portfolio showcasing innovative, engaging learning experiences (not just slide-based training).
Ability to translate complex concepts into clear, compelling, and actionable learning experiences.
Experience designing for sales, leadership development, or performance-based roles (insurance/financial services experience preferred).
Proficiency with learning technologies such as Articulate Storyline, Rise, Scribe, HeyGen, Premier, and other modern authoring tools and technologies.
Advanced skills in PowerPoint and content design tools; familiarity with multimedia and video tools is a plus.
Strong project management skills with the ability to manage multiple priorities in a fast‑paced environment.
Experience working independently and collaboratively with cross-functional teams.

Responsibilities

Design and develop end-to-end learning experiences (not just courses) aligned to business outcomes and learner needs.
Apply human-centered design and design thinking methodologies to create impactful, learner-centric solutions.
Leverage AI tools (e.g., generative AI, content automation tools, adaptive learning platforms) to accelerate development and enhance personalization.
Create innovative learning assets including: AI-assisted eLearning modules, scenario-based simulations and branching experiences, interactive videos and microlearning, performance support tools, facilitator guides and learner toolkits.
Design blended learning journeys that integrate self-paced digital learning, virtual instructor-led sessions, in-person workshops, social and cohort-based learning experiences.
Partner with SMEs and stakeholders to translate business needs into engaging learning strategies.
Rapidly prototype and iterate learning solutions using AI-supported design workflows.
Conduct quality assurance, usability testing, and continuous improvement of learning experiences prior to launch.