Senior Learning & Enablement Architect – Customer Impact

iCIMS; New Jersey; On-site; USD 85,000 - 110,000; Full time

Job summary

iCIMS, a leading enterprise hiring platform, is seeking an experienced Enablement Specialist to transform agile release updates into structured learning experiences for customers and admins. You will apply instructional design principles to cluster updates into outcome-focused courses and partner with Product teams to shape release content.

You will publish and maintain content externally via Skilljar and internal tools, define success metrics, and drive adoption across customer-facing audiences

Qualifications

• 5-8+ years in learning, enablement or GTM roles.
• Familiar with ICIMS product suite and customer journey.
• Strong instructional design, Bloom's Taxonomy, ADDIE, and ROI/Kirkpatrick-style measurement.
• Experience turning release notes into structured courses.
• Experience publishing content on external LMS/CRM like Skilljar.

Responsibilities

• Serve as a customer/technical enablement SME on the ICIMS product ecosystem.
• Transform agile release updates into learner-ready content and identify clusters of related updates.
• Apply instructional design principles to clarify impact, relevance, and required customer action for each release cluster.
• Publish and maintain enablement content externally via Skilljar, including course structure and sequencing.
• Partner with Product Management to shape release roadmap visibility and packaging for customers.
• Design and deliver technical enablement content for admins and implementers across skill levels.
• Define metrics for enablement programs and connect learning to adoption outcomes.
• Use Skilljar and Workday Learning to support content delivery, measurement, and reporting.
• Analyze learner engagement and completion data to improve the release-to-course pipeline.
• Influence cross-functional stakeholders to align on release communication cadence and enablement investment.

Skills

Instructional design

ROI measurement

Cross-functional collaboration

SaaS enablement

Content publishing

Release content design

Tools

Skilljar

Workday Learning

Synthesia

Job description

iCIMS, a leading enterprise hiring platform, is seeking an experienced Enablement Specialist to transform agile release updates into structured learning experiences for customers and admins. You will apply instructional design principles to cluster updates into outcome-focused courses and partner with Product teams to shape release content.

You will publish and maintain content externally via Skilljar and internal tools, define success metrics, and drive adoption across customer-facing audiences