SaaS Customer Enablement Content Architect

Ncontracts; Northern (KY); Hybrid; USD 50,000 - 80,000; Full time

Benefits offered by this job

11 paid holidays

Medical, Dental and Vision insurance

401(k) with company match

Mental Health Benefits

Wellness programs

Job summary

Ncontracts is seeking a Customer Enablement Specialist to craft learning content, customer-facing resources, and communications that drive product adoption and value realization. You will partner with the Senior Specialist to deliver content across LMS, knowledge base, and community platforms, while supporting product launches and ongoing lifecycle communications.

The ideal candidate is a strong writer with a customer-first mindset, capable of managing multiple projects in a fast-paced SaaS

Qualifications

• 3+ years in a customer enablement, technical writing, content creation, or customer success within a SaaS organization.
• Strong written communication across multiple formats with a clear, concise voice.
• Experience creating instructional or educational content (KB articles, how-to guides, e-learning).
• Demonstrated ability to manage multiple projects, meet deadlines, and maintain attention to detail.
• Collaborative, cross-functional partner with product, marketing, and CS teams.

Responsibilities

• LMS Content Creation & Maintenance: build/on-demand courses, learning paths, and certification content in Skilljar for product adoption.
• Develop clear instructional content translating complex features for financial services audiences.
• Audit LMS content for accuracy after updates and releases, support LMS strategy with Senior Specialist.
• KB & Community Content: write/maintain knowledge base articles and how-to guides in Gainsight; engage with community on Gainsight platform.
• Launch & Release Communications: create and deliver customer-facing launch communications (emails, modals, posts) aligned with strategy.
• Ongoing Lifecycle Communications: coordinate ongoing customer lifecycle communications with cross-functional teams.
• Webinar & Content Production Support: assist in producing webinars and enablement sessions; prepare content and logistics; work with Parta/Camtasia.
• Cross-Functional Collaboration: work with product, CS, Digital Enablement Strategist to align content with product releases and customer needs.

Skills

Customer enablement

Strong written communication

Instructional content creation

Project management

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

Tools

Skilljar

Gainsight

Salesforce Experience Cloud

ChurnZero

Parta

Camtasia

Job description

Ncontracts is seeking a Customer Enablement Specialist to craft learning content, customer-facing resources, and communications that drive product adoption and value realization. You will partner with the Senior Specialist to deliver content across LMS, knowledge base, and community platforms, while supporting product launches and ongoing lifecycle communications.

The ideal candidate is a strong writer with a customer-first mindset, capable of managing multiple projects in a fast-paced SaaS