Senior Learning Performance Consultant, Customer Enablement

iCIMS; New Jersey; On-site; USD 85,000 - 110,000; Full time

Job summary

iCIMS, a leading enterprise hiring platform, is seeking an experienced Enablement Specialist to transform agile release updates into structured learning experiences for customers and admins. You will apply instructional design principles to cluster updates into outcome-focused courses and partner with Product teams to shape release content.

You will publish and maintain content externally via Skilljar and internal tools, define success metrics, and drive adoption across customer-facing audiences

Qualifications

• 5-8+ years in learning, enablement or GTM roles.
• Familiar with ICIMS product suite and customer journey.
• Strong instructional design, Bloom's Taxonomy, ADDIE, and ROI/Kirkpatrick-style measurement.
• Experience turning release notes into structured courses.
• Experience publishing content on external LMS/CRM like Skilljar.

Responsibilities

• Serve as a customer/technical enablement SME on the ICIMS product ecosystem.
• Transform agile release updates into learner-ready content and identify clusters of related updates.
• Apply instructional design principles to clarify impact, relevance, and required customer action for each release cluster.
• Publish and maintain enablement content externally via Skilljar, including course structure and sequencing.
• Partner with Product Management to shape release roadmap visibility and packaging for customers.
• Design and deliver technical enablement content for admins and implementers across skill levels.
• Define metrics for enablement programs and connect learning to adoption outcomes.
• Use Skilljar and Workday Learning to support content delivery, measurement, and reporting.
• Analyze learner engagement and completion data to improve the release-to-course pipeline.
• Influence cross-functional stakeholders to align on release communication cadence and enablement investment.

Skills

Instructional design

ROI measurement

Cross-functional collaboration

SaaS enablement

Content publishing

Release content design

Tools

Skilljar

Workday Learning

Synthesia

Job description

Job Overview

At ICIMS, we believe the right people can transform a business. As the world's leading recruiting software provider, we help organizations build stronger teams through innovative technology, industry expertise, and a relentless focus on customer success.

This role supports customer and technical enablement end-to-end, bringing deep subject matter expertise on the ICIMS product ecosystem and the customer adoption journey. This role operates at the intersection of product release management and enablement execution, transforming a continuous stream of agile release updates into structured, digestible learning experiences that drive customer and technical adoption. By applying strong instructional design principles, this role clusters related release updates into meaningful, outcome-oriented courses rather than surfacing them as disconnected announcements. They’ll partner closely with Product teams to shape what gets released and how.

About Us

ICIMS is a leading enterprise hiring platform that combines the scale and reliability of enterprise software with the transformative power of AI. Thousands of organizations across more than 200 countries and territories trust ICIMS to find and hire the people who shape their future and drive their business forward. Powered by insights from billions of hiring interactions, continuous AI innovation, and a highly extensible platform, ICIMS helps organizations turn talent acquisition into a competitive advantage. For more than 25 years, ICIMS has delivered end-to-end hiring solutions that improve recruiting efficiency, reduce costs and create exceptional candidate experiences.

ICIMS helps solve one of the biggest challenges businesses face today: building a workforce that can adapt, scale, and perform in an increasingly competitive and unpredictable talent market. We uniquely do that by combining enterprise-grade hiring technology, AI-powered insights and automation, and connected talent experiences to help organizations improve hiring outcomes while driving measurable impact.

Responsibilities

• Serve as a customer/technical enablement SME on the ICIMS product ecosystem and customer adoption journey
• Own the end-to-end process of transforming agile product release updates into structured, learner-ready content - identifying thematic "clusters" of related updates based on the behaviors and outcomes they should drive for customers
• Apply instructional design principles (Bloom's Taxonomy, ADDIE) to design courses that go beyond feature announcements, clarifying impact, relevance, and required customer action for each release cluster
• Own and maintain all customer- and technical-facing enablement content published externally via Skilljar, including course structure, sequencing, and ongoing content currency as releases ship
• Partner with Product Management and Product Marketing to gain early visibility into the release roadmap and influence how updates are packaged, prioritized, and communicated to customers
• Design and deliver technical enablement content for customer-facing technical audiences (e.g., admins, implementers), ensuring depth is appropriate to role and skill level
• Define behavioral and business success metrics for customer enablement programs, applying ROI/Kirkpatrick-style evaluation to connect learning consumption to adoption and customer outcomes
• Use Skilljar, Workday Learning, and related systems to support content delivery, measurement, and reporting
• Analyze learner engagement, completion, and sentiment data to identify content gaps and inform continuous improvement of the release-to-course pipeline
• Influence cross-functional stakeholders (Product, GTM Enablement, CS) to align on release communication cadence and enablement investment

Qualifications

• 5-8+ years of experience in learning, enablement, performance consulting, or GTM roles ideally supporting customer-facing or technical audiences in a SaaS environment preferred
• Working knowledge of, or ability to quickly master, the ICIMS product suite and customer journey
• Strong grounding in instructional design and evaluation frameworks - Bloom's Taxonomy, ADDIE, and ROI/Kirkpatrick-style measurement
• Experience designing learning content from a fast-moving, agile source (e.g., product release notes, sprint outputs) into structured, sequenced courses
• Experience publishing and managing content on a customer-facing learning platform (Skilljar or similar external LMS/CRM)
• Comfort working with learning technologies (Skilljar, Workday Learning, Synthesia or similar) and learner data
• Experience partnering cross-functionally with Product and GTM/enablement teams to align internal and external communication timing
• Strong ability to translate technical or feature-level detail into customer-relevant impact and required action
• Strong collaboration and communication skills, with credibility across Product, GTM Enablement, and Customer Success