Senior Learning Content Designer for E-Learning & Curriculum

Firehouse Subs; Jacksonville (FL); On-site; USD 75,000 - 110,000; Full time

Job summary

Firehouse Subs in Jacksonville, FL seeks a Sr. Analyst, Training Content, FHS, US&C to design and deliver engaging training for restaurant teams.

You will build instructor-led and digital curricula, develop Articulate e-learning courses, and create practical job aids to support standard operating procedures. Partner with Operations, field teams, and franchisees to translate complex information into clear learning experiences.

Qualifications

• Experience facilitating training and building curricula for adult learners.
• Hands-on proficiency developing e-learning with Articulate Storyline and Rise.
• Ability to create clear job aids and performance support materials.
• Preferred: project management, cross-functional collaboration, information gathering and validation, and converting complex content into learning experiences.

Responsibilities

• Design and facilitate instructor-led and virtual training for restaurant teams.
• Develop interactive e-learning using Articulate Storyline and Rise.
• Create concise job aids, guides, and reference materials to support execution.
• Build structured curriculum with learning objectives, lesson plans, activities, knowledge checks, and assessments.
• Gather and validate content with subject matter experts; simplify procedures into learning experiences.
• Collaborate with Operations, Field, and other functions to align materials and support rollouts.
• Manage training projects, milestones, reviews, and revisions to deliver content on time.
• Support LMS content administration and troubleshoot using learner feedback and performance data.
• Identify training gaps and recommend learning solutions aligned with restaurant needs.

Skills

Articulate Storyline

Articulate Rise

Curriculum design

Facilitation

Job description

Firehouse Subs in Jacksonville, FL seeks a Sr. Analyst, Training Content, FHS, US&C to design and deliver engaging training for restaurant teams.

You will build instructor-led and digital curricula, develop Articulate e-learning courses, and create practical job aids to support standard operating procedures. Partner with Operations, field teams, and franchisees to translate complex information into clear learning experiences.