Sr. Analyst, Training Content, Firehouse Subs, US&C

3700 Firehouse Subs; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Firehouse Subs in Jacksonville, FL is seeking a Sr. Analyst, Training Content to design and deliver engaging learning experiences for restaurant teams.

You will build instructor-led and digital curriculum, develop Articulate e-learning courses, and create practical job aids to support operating standards. Collaborating with Operations, field teams, and franchisees, you translate complex information into clear training.

Qualifications

• Demonstrated experience facilitating training and building curriculum for adult learners.
• Hands-on proficiency developing e-learning in Articulate Storyline and/or Rise.
• Proven ability to create clear, practical job aids and performance support materials.
• Project management, cross-functional collaboration, information gathering and validation and converting complex content into learning experiences.
• Restaurant operations knowledge; LMS administration and troubleshooting; training effectiveness analysis; anticipating business needs and identifying training gaps.

Responsibilities

• Design and facilitate engaging instructor-led and virtual training.
• Develop and maintain interactive e-learning courses using Articulate Storyline and/or Rise.
• Create concise, visually clear job aids, guides and reference materials for restaurant execution.
• Build structured curriculum with learning objectives, lesson plans, activities, knowledge checks and assessments.
• Gather and validate content with subject matter experts; simplify operating procedures into effective learning experiences.
• Partner across Operations, Field and other functions to align materials and support rollouts.
• Manage training projects, milestones, reviews and revisions to deliver content on time.
• Support LMS content administration and troubleshooting; use learner feedback to refine training.
• Identify emerging training gaps and recommend learning solutions.

Skills

Facilitation

Curriculum design

E-learning development

Job aids creation

Training analysis

Cross-functional collaboration

Tools

Articulate Storyline

Articulate Rise

LMS administration

Job description

Job Summary:

The Sr. Analyst, Training Content, FHS, US&C designs and delivers engaging learning experiences that help Firehouse Subs restaurant teams execute operating standards consistently. This role builds instructor-led and digital curriculum, develops Articulate e-learning courses, and creates practical job aids for restaurant use. Partnering with Operations, field teams, franchisees and subject matter experts, this position translates complex information into clear, accurate, actionable training. Success is demonstrated through high-quality learning materials, effective facilitation, and improved learner readiness. RBI follows a 5 day, in-office work schedule to support collaboration. Candidates should be comfortable working onsite 5 days per week at our Jacksonville, FL office.

Roles & Responsibilities:

How You’ll Make an Impact Design and facilitate engaging instructor-led and virtual training that builds restaurant knowledge and practical skills. Develop and maintain interactive e-learning courses using Articulate Storyline and/or Rise. Create concise, visually clear job aids, guides and reference materials that support execution in restaurants. Build structured curriculum, including learning objectives, lesson plans, activities, knowledge checks and assessments. Gather and validate content with subject matter experts; simplify operating procedures into effective learning experiences. Partner across Operations, Field and other functions to align materials, incorporate feedback and support rollouts. Manage assigned training projects, milestones, reviews and revisions to deliver accurate content on time. Support learning management system (LMS) content administration and troubleshooting; use learner feedback and performance data to refine training. Identify emerging training gaps and recommend learning solutions aligned with restaurant and business needs.

Skills & Qualifications:

Ingredients for Success Required Demonstrated experience facilitating training and building curriculum for adult learners. Required Hands‑on proficiency developing e-learning in Articulate Storyline and/or Rise. Required Proven ability to create clear, practical job aids and performance support materials. Preferred Project management cross‑functional collaboration information gathering and validation and converting complex content into learning experiences. Preferred Restaurant operations knowledge; LMS administration and troubleshooting; training effectiveness analysis; anticipating business needs and identifying training gaps.

#firehousesubs

Benefits at all of our global offices are focused on physical, mental and financial wellness.

We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support. Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

Looking for high impact work in a fast paced and ever changing environment? Then you have come to the right place.

#firehousesubs RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.