Senior Learning Architect & Enterprise Success Lead

Bots and People Product GmbH; United States; Remote; USD 79,000 - 112,000; Full time

Benefits offered by this job

30 days vacation

Remote work in Germany

Berlin office access

Startup environment

AI Adoption focus

Job summary

Bots and People Product GmbH is seeking a Senior Customer Success Manager/Learning Consultant to lead enterprise customer partnerships, manage learning program design, and oversee operations and delivery. You will collaborate with Sales, design, and senior learning consultants to create impactful AI, data, and personal productivity training programs.

You will report to the Head of Learning & Operations and play a pivotal role in shaping program architecture, client outcomes, and measurable

Qualifications

• 3+ years of experience in Customer Success Management (enterprise/L&D).
• Fluent German (C2).
• Experience with enterprise client communication and ability to listen, persuade, and support.
• Startup experience with 10–50 employees; ownership mindset.
• Ability to translate business goals into learning interventions.
• Documentation mindset for remote-first collaboration.

Responsibilities

• Partner with enterprise clients to drive customer success and strategic alignment.
• Coordinate cross-functional delivery, timelines, resources, trainers, and delivery across stakeholders.
• Lead architecture of blended learning programs and translate client goals into pedagogical concepts.
• Collaborate with trainers to ensure consistent instructional quality and iterate programs based on learner data.

Skills

Customer Success Management

German (C2)

Enterprise Stakeholder Management

Startup Experience

Learning Design

Data & Reporting

Communication Skills

Job description

Bots and People Product GmbH is seeking a Senior Customer Success Manager/Learning Consultant to lead enterprise customer partnerships, manage learning program design, and oversee operations and delivery. You will collaborate with Sales, design, and senior learning consultants to create impactful AI, data, and personal productivity training programs.

You will report to the Head of Learning & Operations and play a pivotal role in shaping program architecture, client outcomes, and measurable