Senior Learning Architect: Customer Enablement Lead

Adobe Inc.; Lehi (UT); On-site; USD 105,300 - 178,400; Full time

Job summary

Adobe Inc. is seeking a Learning Architect to serve as a trusted advisor for Premium Learning Subscription (PLS) Plus Private customers.

You will lead learning needs analysis, develop role-based strategies, and align programs with customer goals and digital maturity to accelerate product adoption and measurable outcomes. In this role, you will partner with Customer Success Managers, Delivery Managers, and internal curriculum teams to coordinate and deliver impactful learning programs, leveraging

Qualifications

• 8+ years of experience leading customer-facing learning, enablement, customer success, or consulting programs.
• Ability to align learning strategies with customer objectives and business outcomes.
• Strong relationship-building, communication, and presentation skills.
• Experience working across teams and managing multiple programs and priorities simultaneously.
• Confidence presenting and facilitating discussions in customer calls, business reviews, and internal partner meetings.
• Account management experience and/or exposure to learning, education, or technology sales is a plus.
• Willingness to travel occasionally for customer engagements as needed

Responsibilities

• Serve as a trusted learning advisor, helping customers build skills, increase adoption, and achieve business goals.
• Align learning plans to customer priorities, roles, and implementation goals to improve value.
• Assess learning needs, identify skill gaps, and recommend targeted learning solutions.
• Design tailored learning strategies using training, certifications, workshops, and digital learning resources.
• Partner with Customer Success Managers and delivery teams to coordinate and deliver impactful learning programs.
• Use engagement and learning data to recommend actions that improve adoption and customer outcomes.
• Participate in customer reviews and planning discussions to share progress and identify new learning opportunities.
• Build strong relationships that foster customer confidence, engagement, and long-term success.
• Share customer insights and feedback to help improve learning experiences and programs

Skills

Learning strategy leadership

Relationship building

Communication & presentation

Travel flexibility

Education

Bachelor's degree or equivalent in business, education, learning, or IT-related field

Job description

Adobe Inc. is seeking a Learning Architect to serve as a trusted advisor for Premium Learning Subscription (PLS) Plus Private customers.

You will lead learning needs analysis, develop role-based strategies, and align programs with customer goals and digital maturity to accelerate product adoption and measurable outcomes. In this role, you will partner with Customer Success Managers, Delivery Managers, and internal curriculum teams to coordinate and deliver impactful learning programs, leveraging