Senior Learning Architect

Adobe; Lehi (UT); On-site; USD 120,000 - 160,000; Full time

Job summary

Adobe is seeking a customer-focused Learning Architect to guide Premium Learning Subscription Plus Private customers. You will lead learning needs analysis, develop role-based strategies, and recommend training plans aligned with customer goals and implementation milestones.

In this role, you will partner with Customer Success, Consulting, and Delivery teams to deliver impactful programs, drive adoption, and strengthen long-term relationships that support renewals and growth.

Qualifications

• 8+ years of experience leading customer-facing learning, enablement, or consulting programs.
• Bachelor’s degree or equivalent in business, education, learning, or IT-related field.
• Ability to align learning strategies with customer objectives and business outcomes.
• Strong relationship-building, communication, and presentation skills.
• Experience working across teams and managing multiple programs and priorities.

Responsibilities

• Serve as a trusted learning advisor to help customers build skills and drive adoption.
• Align learning plans with customer priorities, roles, and implementation goals.
• Assess learning needs, identify skill gaps, and recommend targeted solutions.
• Design tailored learning strategies using training, certifications, workshops, and digital resources.
• Coordinate and deliver learning programs with success teams and partners.
• Use learning data to guide actions that improve adoption and outcomes.
• Contribute to customer reviews and planning discussions with insights.
• Build relationships to foster long-term customer engagement and renewal.
• Share feedback to improve learning experiences and programs.

Skills

Learning strategy

Stakeholder management

Customer success collaboration

Cross-functional collaboration

Presentation skills

Travel willingness

Education

Bachelor’s degree or equivalent in business/education/learning/IT

Job description

About the Role

We’re looking for a customer-focused Learning Architect to serve as a trusted advisor to our Premium Learning Subscription (PLS) Plus Private customers. In this role, you will work closely with customers to develop, guide, and optimize enablement programs that accelerate Adobe product adoption, implementation success, and measurable business outcomes. You will lead learning needs analysis, develop role‑based learning strategies, and recommend targeted training plans that align with customer goals, digital maturity, and implementation achievements. By combining learning expertise with data‑driven insights, you will help customers realize full value from their training investment while strengthening long‑term relationships that support renewal and growth. Strong cross‑functional partnership is a key aspect of this role. You will partner with Customer Success Managers, Consulting teams, Delivery Managers, and internal curriculum and delivery partners. Your goal is to keep learning programs coordinated, impactful, and aligned with Adobe’s broader customer success strategy.

How You’ll Make an Impact

• Serve as a trusted learning advisor, helping customers build skills, increase adoption, and achieve business goals.
• Align learning plans to customer priorities, roles, and implementation goals to improve value.
• Assess learning needs, identify skill gaps, and recommend targeted learning solutions.
• Design tailored learning strategies using training, certifications, workshops, and digital learning resources.
• Partner with Customer Success Managers and delivery teams to coordinate and deliver impactful learning programs.
• Use engagement and learning data to recommend actions that improve adoption and customer outcomes.
• Participate in customer reviews and planning discussions to share progress and identify new learning opportunities.
• Build strong relationships that foster customer confidence, engagement, and long‑term success.
• Share customer insights and feedback to help improve learning experiences and programs.

What You’ll Bring

• 8+ years of experience leading customer‑facing learning, enablement, customer success, or consulting programs.
• Bachelor’s degree or equivalent experience in business, education, learning, or an IT‑related field.
• Ability to align learning strategies with customer objectives and business outcomes.
• Strong relationship‑building, communication, and presentation skills.
• Experience working across teams and managing multiple programs and priorities simultaneously.
• Confidence presenting and facilitating discussions in customer calls, business reviews, and internal partner meetings.
• Account management experience and/or exposure to learning, education, or technology sales is a plus.
• Willingness to travel occasionally for customer engagements as needed.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic.