Senior Learning and Development Trainer - Government Services

Conduent State&Local Solutions, Inc; Town of Clifton Park (NY); On-site; USD 85,000 - 125,000; Full time

Job summary

Conduent State & Local Solutions, Inc. seeks a seasoned Trainer IV to design and deliver advanced training for mission-critical government service operations.

You will lead curricula, classroom and virtual instruction, and learning initiatives across transportation, public assistance, healthcare, and payment programs. You will analyze training needs, translate complex processes into clear materials, and measure impact through data and KPIs.

Responsibilities

• Design and deliver advanced training for mission-critical government service operations.
• Lead curricula, classroom and virtual instruction.
• Analyze training needs and translate complex processes into learning materials.
• Measure training impact through data and KPIs.
• Collaborate with operations and quality teams to drive continuous improvement.
• Ensure staff deliver compliant, efficient, customer-focused public services.

Job description

Conduent State & Local Solutions, Inc. seeks a seasoned Trainer IV to design and deliver advanced training for mission-critical government service operations. In this role, you will lead curriculum development, classroom and virtual instruction, and performance-focused learning initiatives that support transportation, public assistance, healthcare, and payment service programs. You will analyze training needs, translate complex processes into clear learning materials, and measure training impact through data and KPIs. Partnering closely with operations and quality teams, you’ll drive continuous improvement, ensuring staff are prepared to deliver compliant, efficient, and customer-focused public services.