Senior Lead TPM — Infrastructure Programs & AI-Driven Ops

Klaviyo; Boston (MA); On-site; USD 192,000 - 288,000; Full time

Job summary

Klaviyo in Boston seeks a technically fluent technical program manager to bridge Infrastructure and engineering, guiding cross-cutting rollout programs across cloud, FinOps, build systems, migrations, and security. You will own multiple parallel initiatives, establish health reporting, align roadmaps with leadership, and develop playbooks that improve how teams work together.

This role requires a driver who can prioritize, influence across teams, and push for automation while delivering

Qualifications

• >=8 years of experience in technical program management within a fast-paced product engineering environment.
• Experience driving large-scale infrastructure rollouts across multiple engineering teams.
• Familiarity with cloud infrastructure, FinOps, security operations, and software migration programs.
• Strong fluency in tools such as Jira, Linear, Asana, or Smartsheet.
• Track record of managing competing priorities and delivering results without direct authority over engineering teams.

Responsibilities

• Own the rollout of infrastructure initiatives across engineering. Drive programs from planning through completion, coordinating across teams that don't report to you and don't always have capacity to prioritize infrastructure work.
• Manage a high volume of concurrent efforts. Track security operations improvements, FinOps initiatives, build system changes, software migrations, and other cross-cutting infrastructure programs.
• Hold teams accountable and elevate when needed. Surface capacity issues, bring the right people into conversation, and secure trade-off decisions.
• Develop a way to provide program health continuously. Maintain clear, actionable reporting on status of all infrastructure rollouts.
• Partner with Infrastructure leadership on planning and prioritization. Align roadmaps with engineering and business priorities.
• Define clear ways of working across teams. Build playbooks, templates, and coordination models for better collaboration.
• Develop deep technical fluency in programs owned. Understand what’s built, why it matters, and the risks to ask the right questions.
• Drive automation and operational excellence. Centralize and automate changes rather than reassigning the same work.

Skills

Technical program management

Cloud infrastructure

SRE

CI/CD

Security operations

FinOps

Software migrations

Cross-functional leadership

Influential work

Tools

Jira

Linear

Asana

Smartsheet

Job description

Klaviyo in Boston seeks a technically fluent technical program manager to bridge Infrastructure and engineering, guiding cross-cutting rollout programs across cloud, FinOps, build systems, migrations, and security. You will own multiple parallel initiatives, establish health reporting, align roadmaps with leadership, and develop playbooks that improve how teams work together.

This role requires a driver who can prioritize, influence across teams, and push for automation while delivering