Senior Lead, Production Support & Enterprise IT

Northern Trust; Chicago (IL); On-site; USD 96,000 - 162,000; Full time

Job summary

Northern Trust is seeking a Senior Lead, Software Support to ensure production stability across AMRS, APAC and EMEA. You will lead incident resolution, provide expert guidance, and align IT services with business goals.

The role emphasizes strong problem-solving, collaboration with stakeholders, and continuous improvement across distributed environments, with after-hours support as needed.

Qualifications

• Strong experience in application production support across mainframe, distributed and data platforms.

Responsibilities

• Provide senior level production support for critical Accounting and Fund Administration applications, ensuring stability and SLA adherence.
• Investigate, analyze and resolve complex production incidents, coordinating with business, technology, infrastructure, vendor and support teams as required.

Skills

Production support across mainframe,

Microsoft 365 / Power Platform

IT Service Management

ServiceNow

DataStage / ETL

SQL / Oracle / MS SQL

Linux / Windows servers

DevOps / CI/CD / Agile

Docker / Kubernetes

Kafka / RabbitMQ / Solace

Cloud technologies

Automation opportunities

Analytical skills

Stakeholder communication

Self-motivated

Organizational skills

Collaborative across teams

Learning mindset

After-hours support

Financial services knowledge

10+ years exp

Tools

ServiceNow

DataStage

Control M

Docker

Kubernetes

Kafka

RabbitMQ

Solace

Linux

Windows

SQL Server

Job description

Northern Trust is seeking a Senior Lead, Software Support to ensure production stability across AMRS, APAC and EMEA. You will lead incident resolution, provide expert guidance, and align IT services with business goals.

The role emphasizes strong problem-solving, collaboration with stakeholders, and continuous improvement across distributed environments, with after-hours support as needed.