Senior Lead, Financial Aid Operations & Student Experience

University of North Carolina at Chapel Hill; Chapel Hill (NC); Hybrid; USD 81,000 - 85,000; Full time

Job summary

University of North Carolina at Chapel Hill seeks a Senior Assistant Director for Financial Aid Operations and Student Experience to lead operational readiness, technology development, and student-focused initiatives. The role requires strong knowledge of financial aid regulations, program administration, and cross-functional coordination.

Reporting to OSSA leadership, the incumbent will oversee startup activities, regulatory changes, QA practices, and staff supervision, while partnering with

Qualifications

• Experience in financial aid or student services at a college or university.
• Strong oral and written communication skills and ability to manage multiple priorities.
• Experience with Slate CRM, PeopleSoft or equivalent financial aid systems.

Responsibilities

• Provide leadership for financial aid operations, technology development and student experience initiatives.
• Coordinate updates to verification requirements, forms, procedures and student-facing processes.
• Supervise staff, manage project plans and collaborate across processing, counseling, systems, training teams.
• Develop and maintain Slate queries, workflows, and portals to support administration and collaboration.
• Improve student experience through optimized processes, content accuracy and accessible communications.

Education

Post-Baccalaureate degree

Bachelor's degree acceptable in substitution

Tools

Adobe Creative Suite

Microsoft Office

WordPress

Asana

Slate

Canva

Microsoft Teams

Job description

University of North Carolina at Chapel Hill seeks a Senior Assistant Director for Financial Aid Operations and Student Experience to lead operational readiness, technology development, and student-focused initiatives. The role requires strong knowledge of financial aid regulations, program administration, and cross-functional coordination.

Reporting to OSSA leadership, the incumbent will oversee startup activities, regulatory changes, QA practices, and staff supervision, while partnering with