Hybrid Senior Director, Financial Aid & Student Experience

University of North Carolina at Chapel Hill; North Carolina; Hybrid; USD 81,000 - 85,000; Full time

Job summary

The University of North Carolina at Chapel Hill is seeking a Senior Assistant Director for Financial Aid Operations and Student Experience. This role will lead operational readiness for financial aid, oversee technology integration, and guide process improvements to enhance student services while ensuring compliance with regulations.

Key responsibilities include supervising two staff, managing cross-team projects in Asana, and serving as the Slate CRM expert to build workflows, forms, and

Qualifications

• Knowledge of financial aid regulations and program administration.
• Experience leading financial aid operations and student experience initiatives.

Responsibilities

• Lead financial aid operational readiness, aid-year startup activities, regulatory implementation, and process improvements.
• Supervise two staff members and manage projects using Asana across multiple teams.
• Serve as a Slate CRM expert to develop queries, automated workflows, forms, and communications.
• Partner with stakeholders to assess needs, design tech solutions, test functionality, and maintain accessible financial aid technology.

Skills

Project management

Stakeholder communication

Analytical thinking

Team collaboration

Education

Relevant post-Baccalaureate degree or Bachelor's degree with at least 1 year relevant experience

Tools

Slate CRM

Asana

WordPress

Adobe Creative Suite

Microsoft Office

Canva

Microsoft Teams

PeopleSoft financial aid processing

Job description

The University of North Carolina at Chapel Hill is seeking a Senior Assistant Director for Financial Aid Operations and Student Experience. This role will lead operational readiness for financial aid, oversee technology integration, and guide process improvements to enhance student services while ensuring compliance with regulations.

Key responsibilities include supervising two staff, managing cross-team projects in Asana, and serving as the Slate CRM expert to build workflows, forms, and