Senior Assistant Director — Financial Aid Ops & Student Experience

The University of North Carolina at Chapel Hill; North Carolina; Hybrid; USD 81,000 - 85,000; Full time

Job summary

The University of North Carolina at Chapel Hill seeks a Senior Assistant Director for Financial Aid Operations and Student Experience. This role leads operational readiness, technology initiatives, and student experience improvements within the Office of Scholarships and Student Aid.

Responsibilities include supervising two staff, coordinating with cross-functional teams, and leveraging Slate CRM and other tools to enhance efficiency, accuracy, and regulatory compliance while improving student

Qualifications

• Experience in financial aid or student services at a college or university.
• Experience delivering high-volume, fast-paced service in an office setting.
• Ability to interpret and explain financial aid policies and procedures.

Responsibilities

• Lead operational readiness for financial aid and student experience initiatives.
• Oversee technology development, process improvement, and staff supervision.
• Coordinate updates to verification requirements, forms, and procedures in response to policy changes.
• Manage projects and timelines using Asana and cross-functional collaboration.
• Serve as a Slate CRM expert for queries, automated workflows, forms, schedulers and portals.
• Ensure compliance with federal/state/institutional regulations and business needs.
• Improve the student experience through digital interactions and website content.

Skills

Communication skills

Project management

Analytical thinking

Education

Post-Baccalaureate degree or relevant Bachelor’s degree

Tools

Adobe Creative Suite

Microsoft Office

WordPress

Asana

Slate

Canva

Microsoft Teams

PeopleSoft

Job description

The University of North Carolina at Chapel Hill seeks a Senior Assistant Director for Financial Aid Operations and Student Experience. This role leads operational readiness, technology initiatives, and student experience improvements within the Office of Scholarships and Student Aid.

Responsibilities include supervising two staff, coordinating with cross-functional teams, and leveraging Slate CRM and other tools to enhance efficiency, accuracy, and regulatory compliance while improving student