Senior Assistant Director for Financial Aid Operations and Student Experience

University of North Carolina at Chapel Hill; North Carolina; Hybrid; USD 81,000 - 85,000; Full time

Job summary

The University of North Carolina at Chapel Hill is seeking a Senior Assistant Director for Financial Aid Operations and Student Experience. This role will lead operational readiness for financial aid, oversee technology integration, and guide process improvements to enhance student services while ensuring compliance with regulations.

Key responsibilities include supervising two staff, managing cross-team projects in Asana, and serving as the Slate CRM expert to build workflows, forms, and

Qualifications

• Knowledge of financial aid regulations and program administration.
• Experience leading financial aid operations and student experience initiatives.

Responsibilities

• Lead financial aid operational readiness, aid-year startup activities, regulatory implementation, and process improvements.
• Supervise two staff members and manage projects using Asana across multiple teams.
• Serve as a Slate CRM expert to develop queries, automated workflows, forms, and communications.
• Partner with stakeholders to assess needs, design tech solutions, test functionality, and maintain accessible financial aid technology.

Skills

Project management

Stakeholder communication

Analytical thinking

Team collaboration

Education

Relevant post-Baccalaureate degree or Bachelor's degree with at least 1 year relevant experience

Tools

Slate CRM

Asana

WordPress

Adobe Creative Suite

Microsoft Office

Canva

Microsoft Teams

PeopleSoft financial aid processing

Job description

The University of North Carolina at Chapel Hill is hiring a Senior Assistant Director for Financial Aid Operations and Student Experience. This role leads financial aid operational readiness, technology integration, process improvements, and student experience initiatives by managing projects, supervising staff, and leveraging technology like Slate CRM to ensure accurate and compliant financial aid services while enhancing efficiency and student engagement.

Highlights

• Lead financial aid operational readiness, aid-year startup activities, regulatory implementation, and process improvements.
• Supervise two staff members and manage projects using Asana across multiple teams.
• Serve as a functional expert in Slate CRM to develop queries, automated workflows, forms, and communications.
• Partner with stakeholders to assess needs, design tech solutions, test functionality, and maintain effective financial aid technology.
• Improve student experience by managing website content, developing targeted communications, and ensuring accessibility and usability.
• Required skills include strong knowledge of financial aid regulations, program administration, Slate CRM, project management, and staff supervision.
• Preferred software knowledge: Adobe Creative Suite, Microsoft Office, WordPress, Asana, Canva, Microsoft Teams, and PeopleSoft financial aid processing.
• Required education: Relevant post-Baccalaureate degree or Bachelor's degree with at least 1 year relevant experience.
• Compensation range is $81,000 to $85,000 annually.
• The position offers a hybrid work schedule and requires excellent communication, analytical, and problem-solving skills.