Senior Assistant Director, Financial Aid Operations

University of North Carolina - Chapel Hill; Elkins Hills (NC); Hybrid; USD 81,000 - 85,000; Full time

Job summary

University of North Carolina at Chapel Hill seeks a Senior Assistant Director for Technology and Student Experience in North Carolina. The role leads financial aid operations readiness, technology development, and student experience initiatives, with oversight of two staff and cross-functional collaboration.

The position emphasizes Slate CRM, workflow automation via Asana, and maintaining accurate student-facing resources, with a hybrid work schedule and strong compliance focus.

Qualifications

• Preferred qualifications include Adobe Creative Suite, Microsoft Office, WordPress and Asana.
• Experience with Slate CRM and data-driven workflows is valued.
• Strong presentation design and ability to interpret financial aid processing rules.

Responsibilities

• Lead technology initiatives, optimize financial aid operations and student experience.
• Oversee projects and timelines using Asana; collaborate across teams.
• Supervise two staff and drive process improvements for efficiency.

Skills

Adobe Creative Suite

Microsoft Office

WordPress

Asana

Slate

Canva

Microsoft Teams

PeopleSoft

Job description

University of North Carolina at Chapel Hill seeks a Senior Assistant Director for Technology and Student Experience in North Carolina. The role leads financial aid operations readiness, technology development, and student experience initiatives, with oversight of two staff and cross-functional collaboration.

The position emphasizes Slate CRM, workflow automation via Asana, and maintaining accurate student-facing resources, with a hybrid work schedule and strong compliance focus.