Senior Lead, Financial Aid Operations & Student Experience

UNC-Chapel Hill; North Carolina; Hybrid; USD 100,000 - 140,000; Full time

Job summary

UNC-Chapel Hill is seeking a Senior Assistant Director for Financial Aid Operations and Student Experience to lead technology-driven improvements in OSSA. The role focuses on operational readiness, regulatory compliance, and enhanced student experiences through Slate CRM and workflow automation.

You will supervise staff, manage projects, and coordinate across processing, counseling, systems, and training teams. A hybrid work schedule is available and strong communication skills are essential.

Qualifications

• Experience delivering high-quality service in a high-volume office.
• Ability to interpret and explain complex financial aid policies.
• Experience with technology-enabled workflows and process improvement.

Responsibilities

• Lead technology, student experience initiatives, and operational readiness in OSSA.
• Coordinate updates to verification requirements, forms, and procedures.
• Oversee Slate CRM queries, automated workflows, and communications.
• Manage projects and cross-team coordination using Asana.
• Support compliance with changing financial aid regulations.

Skills

Oral and written communication

High-volume service experience

Project management

Education

Post-Baccalaureate degree or foreign degree equivalent

Bachelor's degree or foreign degree equivalent

Tools

Adobe Creative Suite

Microsoft Office

WordPress

Asana

Slate

Canva

Microsoft Teams

PeopleSoft

State/Slate queries & automation

Job description

UNC-Chapel Hill is seeking a Senior Assistant Director for Financial Aid Operations and Student Experience to lead technology-driven improvements in OSSA. The role focuses on operational readiness, regulatory compliance, and enhanced student experiences through Slate CRM and workflow automation.

You will supervise staff, manage projects, and coordinate across processing, counseling, systems, and training teams. A hybrid work schedule is available and strong communication skills are essential.