Senior Lead, Digital Operations & Portfolio Excellence

City Auto Glass, inc.; Columbus (OH); On-site; USD 120,000 - 190,000; Full time

Job summary

Safelite is seeking a Lead, Digital Operations to design, operate, and continuously improve the mechanisms that connect planning, portfolio visibility, performance, and decision making across Digital. You’ll lead core operating rhythms, build performance views, and leverage AI to accelerate delivery.

This is a senior IC role reporting to the head of Digital Operations, with broad cross-functional impact. You'll collaborate with Product, Finance, Analytics, and Technology to maintain a coherent

Qualifications

• Bachelor’s Degree or equivalent work experience required.
• 5+ years of experience in product operations, digital operations, business operations, program management, product management, or related discipline.
• Experience leading planning, portfolio, or performance mechanisms across multiple product or cross-functional teams.
• Fluency using AI for analysis, synthesis, reporting, workflow automation, and operational improvement.

Responsibilities

• Lead the Digital Operating Cadence and planning rhythms across Digital.
• Run quarterly planning, roadmap reviews, retrospectives, and performance reviews.
• Maintain integrated portfolio views showing priorities, capacity, dependencies, and outcomes.
• Surface competing priorities and dependencies early to inform decisions and investments.
• Build AI-enabled operating workflows and measure impact on cycle time, quality, and decision speed.
• Work with Finance, Analytics, Product and Technology to maintain trusted measures and definitions.

Skills

Portfolio management

Analytical fluency

AI for analysis

Cross-functional leadership

Operating model improvement

Stakeholder leadership

Education

Bachelor’s Degree

Job description

Safelite is seeking a Lead, Digital Operations to design, operate, and continuously improve the mechanisms that connect planning, portfolio visibility, performance, and decision making across Digital. You’ll lead core operating rhythms, build performance views, and leverage AI to accelerate delivery.

This is a senior IC role reporting to the head of Digital Operations, with broad cross-functional impact. You'll collaborate with Product, Finance, Analytics, and Technology to maintain a coherent