AI-Enabled Digital Product Director, Consumer Channels

City Auto Glass, inc.; Columbus (OH); On-site; USD 140,000 - 210,000; Full time

Job summary

Safelite is seeking a Digital Product Director, Consumer Channels to lead the strategy, roadmap, and performance of Safelite’s consumer digital experiences across discovery, quote, coverage, scheduling, payment, and service. You will report to the VP, Digital Product and guide product managers, tying customer behavior and business performance to measurable outcomes.

This is a hands‑on leadership role focused on talent development and delivering customer value.

Responsibilities

• Lead the consumer product portfolio and define the product strategy, roadmap, and investment priorities.
• Identify high-value opportunities by linking customer needs, data, and business metrics.
• Translate opportunities into clear direction, priorities, and measurable outcomes.
• Balance performance, foundational capabilities, and long-term innovation across the portfolio.
• Drive growth by optimizing the consumer journeys from discovery through service and payments.

Skills

Product leadership

Portfolio management

Data-driven decisions

AI fluency

Cross-functional collaboration

Job description

Safelite is seeking a Digital Product Director, Consumer Channels to lead the strategy, roadmap, and performance of Safelite’s consumer digital experiences across discovery, quote, coverage, scheduling, payment, and service. You will report to the VP, Digital Product and guide product managers, tying customer behavior and business performance to measurable outcomes.

This is a hands‑on leadership role focused on talent development and delivering customer value.