Senior LC-MS Pre-Sales Technical Specialist

Waters Corporation; Wood Dale (IL); On-site; USD 100,000 - 150,000; Full time

Job summary

Waters Corporation is seeking a Senior Technical Support Specialist in the greater Chicago area, based at our Wood Dale, IL office. You will provide advanced LC/LC-MS expertise, develop and demonstrate application solutions, and support sales opportunities across pharmaceutical, environmental, and academic sectors.

You will oversee the District Demo Laboratory and collaborate with sales, service, and product teams to ensure instrument readiness and customer success.

Qualifications

• Bachelor's degree in Chemistry, Biochemistry, Biology, Engineering, or a related scientific discipline.
• 5+ years hands-on experience with LC and/or LC-MS instrumentation, including method development, optimization, and troubleshooting.
• Strong working knowledge of chromatography technologies, including HPLC and UHPLC.
• Experience with chromatography data systems and scientific software, such as Empower, MassLynx, waters_connect, or equivalent platforms.
• Understanding of scientific laboratory workflows, including instrument control, data acquisition, processing, and data management.
• Demonstrated ability to troubleshoot complex analytical challenges, develop effective solutions, and work independently with minimal supervision.
• Strong written and verbal communication skills, with the ability to present scientific and technical information clearly to diverse audiences.
• Ability to prepare technical documentation, demonstration reports, scientific presentations, and application‑related materials.
• Strong organizational and time‑management skills, with the ability to manage multiple priorities and coordinate laboratory activities.
• Ability to collaborate effectively with customers, sales teams, and technical colleagues, while sharing knowledge and supporting the development of others.
• Willingness and ability to travel approximately 10–20%, including local and overnight travel.

Responsibilities

• Contribute to achievement of sales targets by providing technical expertise and application support throughout the sales process.
• Work closely with district sales teams to identify customer requirements, develop application-based solutions, and introduce and demonstrate Waters' laboratory products to prospective customers.
• Present and demonstrate the features, capabilities, and benefits of Waters' products and application solutions to diverse audiences.
• Develop, optimize, and document chromatographic and LC-MS applications to address customer needs and support sales opportunities.
• Troubleshoot complex LC and LC-MS application issues and provide technical guidance to customers and internal teams.
• Coordinate with customers and internal stakeholders to ensure successful implementation of application solutions and customer satisfaction.
• Manage the District Demo Laboratory, including instrument inventory, day-to-day laboratory operations, equipment readiness, maintenance coordination, and availability for customer demonstrations and evaluations.
• Collaborate with other Technical Support Specialists, Field Service, and internal technical teams to leverage expertise, resolve challenges, and deliver effective customer solutions.
• Maintain up-to-date knowledge of Waters' products, separation sciences, vertical market dynamics, emerging application trends, and relevant competitive technologies.
• Apply scientific and technical expertise in innovative ways to address customer challenges and expand market opportunities.
• Develop reusable and well-documented technical resources, including application notes, scientific posters, technical presentations as appropriate.
• Provide feedback to Product Management and Marketing teams to support business development initiatives, product launches, and continuous product improvement.
• Share technical knowledge with other team members to strengthen the overall capabilities of the TSS organization.
• Independently manage technical priorities and customer engagements, demonstrating strong problem-solving skills and sound judgment.
• Actively participate in district strategic business planning, contributing technical insights and identifying opportunities for business growth.

Skills

LC/LC-MS expertise

HPLC/UHPLC knowledge

Analytical troubleshooting

Excellent communication

Travel readiness

Education

Bachelor's degree in Chemistry, Biochemistry, Biology, Engineering, or related

Tools

Empower

MassLynx

waters_connect

Job description

Waters Corporation is seeking a Senior Technical Support Specialist in the greater Chicago area, based at our Wood Dale, IL office. You will provide advanced LC/LC-MS expertise, develop and demonstrate application solutions, and support sales opportunities across pharmaceutical, environmental, and academic sectors.

You will oversee the District Demo Laboratory and collaborate with sales, service, and product teams to ensure instrument readiness and customer success.