Senior Technical Support Specialist

Waters; Itasca (IL); On-site; USD 95,000 - 130,000; Full time

Job summary

Waters is seeking a Senior Technical Support Specialist at our Wood Dale, IL office to provide advanced scientific and technical expertise in liquid chromatography, mass spectrometry, and informatics software, supporting pre‑sales activities with occasional post‑sales support.

You will manage the District Demo Laboratory, collaborate with Territory Account Managers, develop application-based solutions, and deliver product demonstrations to support customer needs and business opportunities in

Qualifications

• Bachelor's degree in Chemistry, Biochemistry, Biology, Engineering, or a related scientific discipline.
• 5+ years of hands-on LC/LC‑MS experience, including method development and troubleshooting.
• Strong knowledge of chromatography technologies, including HPLC/UHPLC.
• Experience with chromatography data systems and scientific software (Empower, MassLynx, waters_connect).
• Understanding of scientific laboratory workflows, data acquisition, processing, and data management.

Responsibilities

• Provide advanced LC/LC‑MS technical support and application guidance to customers.
• Develop methods and optimize chromatographic and LC‑MS applications.
• Demonstrate Waters products and solutions to diverse audiences.
• Collaborate with district teams to meet sales targets and customer requirements.
• Oversee District Demo Laboratory operations and equipment readiness.

Skills

Troubleshooting

Chromatography knowledge

LC/LC‑MS experience

Independent work

Education

Bachelor's degree in Chemistry/biochemistry/biology/engineering

Tools

Empower

MassLynx

waters_connect

Job description

Overview

Waters Corporation's Field Sales Organization is comprised of highly skilled, motivated, and customer-focused professionals who partner with Territory Account Managers to support customer success and drive the adoption of Waters' products and solutions.

We are currently seeking a Senior Technical Support Specialist based at our Wood Dale, IL office in the greater Chicago area to provide advanced scientific and technical expertise in liquid chromatography, mass spectrometry, and informatics software, primarily supporting pre‑sales activities, with occasional post‑sales support. Working closely with Territory Account Managers and customers, you will identify technical requirements, develop application-based solutions, and deliver effective product demonstrations to support customer needs and business opportunities.

As a Senior Technical Support Specialist working for an industry leader, you will help customers maximize the value of Waters' innovative instrumentation and software solutions. In this role, you will provide technical guidance and application support to laboratories across a broad range of industries, including Pharmaceutical & Life Sciences, Chemical Materials, Food, Environmental, Academia, and Government.

In addition, you will be responsible for overseeing the day‑to‑day operations of the District Demo Laboratory, ensuring that instrumentation remains operational, properly maintained, and ready to support customer demonstrations, evaluations, and other technical activities. This position requires a high level of technical proficiency, independence, and problem‑solving ability, along with strong collaboration and communication skills to effectively support customers and the broader commercial organization.

Responsibilities

• Contribute to the achievement sales targets by providing technical expertise and application support throughout the sales process.
• Work closely with district sales teams to identify customer requirements, develop application‑based solutions, and introduce and demonstrate Waters' laboratory products to prospective customers.
• Present and demonstrate the features, capabilities, and benefits of Waters' products and application solutions to diverse audiences.
• Develop, optimize, and document chromatographic and LC‑MS applications to address customer needs and support sales opportunities.
• Troubleshoot complex LC and LC‑MS application issues and provide technical guidance to customers and internal teams.
• Coordinate with customers and internal stakeholders to ensure successful implementation of application solutions and customer satisfaction.
• Manage the District Demo Laboratory, including instrument inventory, day‑to‑day laboratory operations, equipment readiness, maintenance coordination, and availability for customer demonstrations and evaluations.
• Collaborate with other Technical Support Specialists, Field Service, and internal technical teams to leverage expertise, resolve challenges, and deliver effective customer solutions.
• Maintain up‑to‑date knowledge of Waters' products, separation sciences, vertical market dynamics, emerging application trends, and relevant competitive technologies.
• Apply scientific and technical expertise in innovative ways to address customer challenges and expand market opportunities.
• Develop reusable and well‑documented technical resources, including application notes, scientific posters, technical presentations as appropriate.
• Provide feedback to Product Management and Marketing teams to support business development initiatives, product launches, and continuous product improvement.
• Share technical knowledge with other team members to strengthen the overall capabilities of the TSS organization.
• Independently manage technical priorities and customer engagements, demonstrating strong problem‑solving skills and sound judgment.
• Actively participate in district strategic business planning, contributing technical insights and identifying opportunities for business growth.

Qualifications

• Bachelor's degree in Chemistry, Biochemistry, Biology, Engineering, or a related scientific discipline.
• Minimum of 5 years of hands‑on experience with liquid chromatography (LC) and/or liquid chromatography‑mass spectrometry (LC‑MS) instrumentation, including method development, optimization, and troubleshooting.
• Strong working knowledge of chromatography technologies, including HPLC and UHPLC, with experience in mass spectrometry and other separation techniques considered an asset.
• Experience with chromatography data systems and scientific software, such as Empower, MassLynx, waters_connect, or equivalent platforms.
• Understanding of scientific laboratory workflows, including instrument control, data acquisition, processing, and data management.
• Demonstrated ability to troubleshoot complex analytical challenges, develop effective solutions, and work independently with minimal supervision.
• Strong written