Senior LC-MS Field Service Engineer – On-Site Mentoring

Kinara Group; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Kinara Group has been engaged to appoint a Senior Field Service Engineer specialising in LC-MS on behalf of a client within the analytical instrumentation sector.

The Senior Field Service Engineer will be responsible for the installation, maintenance, troubleshooting and repair of LC-MS systems at customer sites, ensuring minimal downtime and a high standard of customer service throughout. Significant travel may be required.

Qualifications

• Hands-on field service experience with LC-MS instrumentation.
• Strong knowledge of chromatography and mass spectrometry.
• Ability to work independently and manage a territory.
• Full, valid driving licence and willingness to travel, including overnight stays.
• Excellent communication skills and customer-focused approach.

Responsibilities

• Installation, qualification and commissioning of LC-MS instrumentation at customer sites.
• Diagnosis and resolution of hardware and software faults.
• Delivery of planned preventative maintenance.
• Remote and on-site technical support to customers.
• Accurate completion of service documentation and customer records.
• Build strong relationships with customers to support retention.
• Mentor and provide technical guidance to junior service engineers.
• Liaise with applications and technical support teams on escalated issues.

Skills

LC-MS experience

Field service

Chromatography knowledge

Mass spectrometry knowledge

Independent working

Territory management

Driving licence

Willingness to travel

Communication skills

Customer-focused approach

Education

Science/Engineering degree

Job description

Kinara Group has been engaged to appoint a Senior Field Service Engineer specialising in LC-MS on behalf of a client within the analytical instrumentation sector.

The Senior Field Service Engineer will be responsible for the installation, maintenance, troubleshooting and repair of LC-MS systems at customer sites, ensuring minimal downtime and a high standard of customer service throughout. Significant travel may be required.