Senior Last Mile Operations Leader

RXO, Inc.; Bellingham (WA); On-site; USD 80,000 - 100,000; Full time

Job summary

RXO, Inc. is seeking a Senior Manager, Last Mile Operations to support home delivery services for multiple clients and field operations. You will nurture positive relationships with customers, location managers and operators while driving customer satisfaction.

The role requires a Bachelor’s degree or equivalent, 5 years of operations experience, and proficiency in Microsoft Office tools. You will lead frontline staff, manage drivers, and collaborate with sales for growth opportunities.

Qualifications

• Bachelor’s degree or equivalent related work or military experience.
• 5 years of operations experience.
• Experience with Microsoft Office (PowerPoint and Project).

Responsibilities

• Ensure compliance with contract metrics.
• Maintain high standards for all operational activities.
• Hire, train, develop and appraise staff; develop a contractor base team.
• Direct and guide front line management staff.
• Manage contract drivers operating up to 7 days per week in multiple regional locations.
• Build relationships with customers to ensure continuous operating improvements.
• Oversee P&L.
• Work with national sales team to facilitate growth.

Skills

Operations experience

Leadership

Analytical skills

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office (PowerPoint)

Microsoft Project

Job description

RXO, Inc. is seeking a Senior Manager, Last Mile Operations to support home delivery services for multiple clients and field operations. You will nurture positive relationships with customers, location managers and operators while driving customer satisfaction.

The role requires a Bachelor’s degree or equivalent, 5 years of operations experience, and proficiency in Microsoft Office tools. You will lead frontline staff, manage drivers, and collaborate with sales for growth opportunities.