Senior Lab IT Engineer – GxP, Global PC & Data Support

NAM Info Inc; Collegeville (PA); On-site; USD 55,000 - 75,000; Full time

Job summary

Responsibilities include imaging and onboarding new hardware, maintaining a global PC fleet, and using ServiceNow for ticketing and workflows, with a strong emphasis on AGILE practices and documentation.

Qualifications

• Strong troubleshooting across hardware, OS, network, and instrument data flows.
• End User Computing/Desktop Support with Break/Fix workload ~80%.
• Networking fundamentals including IP addressing, subnetting, OSI, and firewalls.
• Experience with Active Directory.
• Knowledge of validated systems (GxP) and documentation.
• Background in computer security.

Responsibilities

• Maintain and support global computer infrastructure (~8000 PCs).
• Image, onboard, and secure new computers and hardware.
• Troubleshoot data flows and software issues on scientific instruments.
• Support scientists with incident management, user coaching, and access management.
• Implement validated data backup solutions for laboratory instruments.
• Perform software testing, validation, documentation, and environment checks.
• Provide D2D operations support and project-based contributions.
• Work with ServiceNow for ticketing and workflow tracking.

Skills

Troubleshooting

End User Computing

Networking basics

Active Directory

Security

GxP exposure

Data backup

ServiceNow

Testing & validation

Agile

Job description

Responsibilities include imaging and onboarding new hardware, maintaining a global PC fleet, and using ServiceNow for ticketing and workflows, with a strong emphasis on AGILE practices and documentation.