Senior Lab Engineer — IT & Instrumentation (GxP)

Ethereum Technologies; Collegeville (PA); On-site; USD 74,000 - 102,000; Full time

Job summary

Ethereum Technologies in Collegeville, PA seeks a Senior Lab Engineer to support and troubleshoot a global computer infrastructure of ~8,000 PCs. You will handle end-user computing, instrument data flows, and validated systems documentation in a fast-paced lab environment.

The role emphasizes AGILE collaboration, incident management, and secure onboarding of new hardware, with consistent ServiceNow workflow and cross-functional coordination.

Qualifications

• Experience with validated systems (GxP) and documentation.
• Strong troubleshooting across hardware, OS, network, and lab data flows.
• Experience maintaining global computer infrastructure (~8000 PCs).

Responsibilities

• Provide end-user computing support and break/fix (80% of workload).
• Troubleshoot hardware, OS, network, and lab instruments and data flows.
• Manage Active Directory and user access; support incident management.
• Collaborate using AGILE methods and maintain ServiceNow tickets.
• Implement validated data backup solutions for laboratory instruments.
• Assist with software testing and validation and environment checks.

Skills

Troubleshooting

AGILE methods

End-user computing

Incident management

Documentation

Tools

ServiceNow

Active Directory

Microsoft Excel

Job description

Ethereum Technologies in Collegeville, PA seeks a Senior Lab Engineer to support and troubleshoot a global computer infrastructure of ~8,000 PCs. You will handle end-user computing, instrument data flows, and validated systems documentation in a fast-paced lab environment.

The role emphasizes AGILE collaboration, incident management, and secure onboarding of new hardware, with consistent ServiceNow workflow and cross-functional coordination.