Senior Lab Engineer

Quantum Technologies. LLC; Collegeville (PA); On-site; USD 83,000 - 96,000; Full time

Job summary

Quantum Technologies. LLC in Collegeville, PA seeks a Senior Lab Engineer to support a global computer infrastructure of ~8000 PCs. You will handle end-user computing, desktop support, and troubleshooting across hardware, OS, networks, and laboratory instrument data flows.

You will work with validated systems (GxP) and documentation, implement data backup solutions, and participate in AGILE projects while assisting scientists with incident management and access control.

Qualifications

• Experience with validated systems (GxP) and accompanying documentation.
• Experience supporting large-scale laboratory computer infrastructure.
• Strong troubleshooting across hardware, OS, network, and lab data flows.

Responsibilities

• Provide end-user computing and desktop support with break/fix focus (~80%).
• Troubleshoot hardware, OS, network, and lab instrument data flows.
• Maintain and support global computer infrastructure (~8000 PCs).
• Implement validated data backup solutions for laboratory instruments.
• Collaborate using AGILE methods and participate in incident management.
• Provide project-based contributions and user coaching on access management.

Skills

Troubleshooting

End User Computing

Desktop Support

AGILE

ServiceNow

Data backup

Active Directory

Computer Security

Lab Instruments

Networking fundamentals

Excel

Incident management

Access management

Documentation

GxP validation

Tools

ServiceNow

Active Directory

Job description

Job Details

• Job Title: Senior Lab Engineer
• Location: Collegeville, PA
• Duration: 6 Months + Extension
• Bill Rate: $64/hour
• Job Type: W-2, 1099, C2C
• Client: To Be Discussed Later
• Work Authorization: US-Citizen, H-1B, OPT-EAD, GC-EAD

Job Description

• Computer troubleshooting (hardware, OS, lab instruments, connectivity issues)
• End User Computing / Desktop Support (Break/Fix)
• Network fundamentals (Static/Dynamic IPs, Subnetting, OSI model, firewalls)
• Active Directory
• Computer security
• Validated systems (GxP) exposure
• Data backup implementation for lab equipment
• ServiceNow or similar ticketing systems
• Software testing & validation skills
• AGILE ways of working
• Strong troubleshooting skills across hardware, OS, network, and scientific instrument data flows
• End User Computing/Desktop Support (Break/Fix ~80% workload)
• Networking fundamentals (IP addressing, subnetting, OSI model, firewalls)
• Active Directory
• Experience with validated systems (GxP) and documentation
• Microsoft Excel proficiency (Good-to-Have)
• Project support experience (Good-to-Have)
• Background in computer security
• Maintain and support global computer infrastructure (~8000 PCs)
• Image, onboard, and secure new computers and hardware
• Troubleshoot scientific instrument data flows and software issues
• Support scientists with incident management, user coaching, and access management
• Implement validated data backup solutions for laboratory analytical instruments
• Perform software testing and validation, technical documentation, and environment checks
• Provide D2D operations support and project-based contributions
• Collaborate using AGILE methods
• Work with ServiceNow for ticketing and workflow tracking

Equal Opportunity

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.