Senior Lab Engineer - IT & Instrumentation Lead

Quantum Technologies. LLC; Collegeville (PA); On-site; USD 83,000 - 96,000; Full time

Job summary

Quantum Technologies. LLC in Collegeville, PA seeks a Senior Lab Engineer to support a global computer infrastructure of ~8000 PCs. You will handle end-user computing, desktop support, and troubleshooting across hardware, OS, networks, and laboratory instrument data flows.

You will work with validated systems (GxP) and documentation, implement data backup solutions, and participate in AGILE projects while assisting scientists with incident management and access control.

Qualifications

• Experience with validated systems (GxP) and accompanying documentation.
• Experience supporting large-scale laboratory computer infrastructure.
• Strong troubleshooting across hardware, OS, network, and lab data flows.

Responsibilities

• Provide end-user computing and desktop support with break/fix focus (~80%).
• Troubleshoot hardware, OS, network, and lab instrument data flows.
• Maintain and support global computer infrastructure (~8000 PCs).
• Implement validated data backup solutions for laboratory instruments.
• Collaborate using AGILE methods and participate in incident management.
• Provide project-based contributions and user coaching on access management.

Skills

Troubleshooting

End User Computing

Desktop Support

AGILE

ServiceNow

Data backup

Active Directory

Computer Security

Lab Instruments

Networking fundamentals

Excel

Incident management

Access management

Documentation

GxP validation

Tools

ServiceNow

Active Directory

Job description

Quantum Technologies. LLC in Collegeville, PA seeks a Senior Lab Engineer to support a global computer infrastructure of ~8000 PCs. You will handle end-user computing, desktop support, and troubleshooting across hardware, OS, networks, and laboratory instrument data flows.

You will work with validated systems (GxP) and documentation, implement data backup solutions, and participate in AGILE projects while assisting scientists with incident management and access control.