Senior Lab Engineer

Ethereum Technologies; Collegeville (PA); On-site; USD 74,000 - 102,000; Full time

Job summary

Ethereum Technologies in Collegeville, PA seeks a Senior Lab Engineer to support and troubleshoot a global computer infrastructure of ~8,000 PCs. You will handle end-user computing, instrument data flows, and validated systems documentation in a fast-paced lab environment.

The role emphasizes AGILE collaboration, incident management, and secure onboarding of new hardware, with consistent ServiceNow workflow and cross-functional coordination.

Qualifications

• Experience with validated systems (GxP) and documentation.
• Strong troubleshooting across hardware, OS, network, and lab data flows.
• Experience maintaining global computer infrastructure (~8000 PCs).

Responsibilities

• Provide end-user computing support and break/fix (80% of workload).
• Troubleshoot hardware, OS, network, and lab instruments and data flows.
• Manage Active Directory and user access; support incident management.
• Collaborate using AGILE methods and maintain ServiceNow tickets.
• Implement validated data backup solutions for laboratory instruments.
• Assist with software testing and validation and environment checks.

Skills

Troubleshooting

AGILE methods

End-user computing

Incident management

Documentation

Tools

ServiceNow

Active Directory

Microsoft Excel

Job description

Job Details

• Job Title: Senior Lab Engineer
• Location: Collegeville, PA
• Duration: 6 Months + Extension
• Bill Rate: $64/hour
• Job Type: W-2, 1099, C2C
• Client: To Be Discussed Later
• Work Authorization: US-Citizen, H-1B, OPT-EAD, GC-EAD

Job Description

• Computer troubleshooting (hardware, OS, lab instruments, connectivity issues)
• End User Computing / Desktop Support (Break/Fix)
• Network fundamentals (Static/Dynamic IPs, Subnetting, OSI model, firewalls)
• Active Directory
• Computer security
• Validated systems (GxP) exposure
• Data backup implementation for lab equipment
• ServiceNow or similar ticketing systems
• Software testing & validation skills
• AGILE ways of working
• Strong troubleshooting skills across hardware, OS, network, and scientific instrument data flows
• End User Computing/Desktop Support (Break/Fix ~80% workload)
• Networking fundamentals (IP addressing, subnetting, OSI model, firewalls)
• Active Directory
• Experience with validated systems (GxP) and documentation
• Microsoft Excel proficiency (Good-to-Have)
• Project support experience (Good-to-Have)
• Background in computer security
• Maintain and support global computer infrastructure (~8000 PCs)
• Image, onboard, and secure new computers and hardware
• Troubleshoot scientific instrument data flows and software issues
• Support scientists with incident management, user coaching, and access management
• Implement validated data backup solutions for laboratory analytical instruments
• Perform software testing and validation, technical documentation, and environment checks
• Provide D2D operations support and project-based contributions
• Collaborate using AGILE methods
• Work with ServiceNow for ticketing and workflow tracking

Equal Opportunity

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.