Senior Lab Engineer

NAM Info Inc; Collegeville (PA); On-site; USD 55,000 - 75,000; Full time

Job summary

Responsibilities include imaging and onboarding new hardware, maintaining a global PC fleet, and using ServiceNow for ticketing and workflows, with a strong emphasis on AGILE practices and documentation.

Qualifications

• Strong troubleshooting across hardware, OS, network, and instrument data flows.
• End User Computing/Desktop Support with Break/Fix workload ~80%.
• Networking fundamentals including IP addressing, subnetting, OSI, and firewalls.
• Experience with Active Directory.
• Knowledge of validated systems (GxP) and documentation.
• Background in computer security.

Responsibilities

• Maintain and support global computer infrastructure (~8000 PCs).
• Image, onboard, and secure new computers and hardware.
• Troubleshoot data flows and software issues on scientific instruments.
• Support scientists with incident management, user coaching, and access management.
• Implement validated data backup solutions for laboratory instruments.
• Perform software testing, validation, documentation, and environment checks.
• Provide D2D operations support and project-based contributions.
• Work with ServiceNow for ticketing and workflow tracking.

Skills

Troubleshooting

End User Computing

Networking basics

Active Directory

Security

GxP exposure

Data backup

ServiceNow

Testing & validation

Agile

Job description

• Computer troubleshooting (hardware, OS, lab instruments, connectivity issues)
• End User Computing / Desktop Support (Break/Fix)
• Network fundamentals (Static/Dynamic IPs, Subnetting, OSI model, firewalls)
• Active Directory
• Computer security
• Validated systems (GxP) exposure
• Data backup implementation for lab equipment
• ServiceNow or similar ticketing systems
• Software testing & validation skills
• AGILE ways of working

• 1. Strong troubleshooting skills across hardware, OS, network, and scientific instrument data flows
• 2. End User Computing/Desktop Support (Break/Fix ~80% workload)
• 3. Networking fundamentals (IP addressing, subnetting, OSI model, firewalls)
• 4. Active Directory
• 5. Experience with validated systems (GxP) and documentation
• 3. Background in computer security
• 1 Maintain and support global computer infrastructure (~8000 PCs)
• 2 Image, onboard, and secure new computers and hardware
• 3 Troubleshoot scientific instrument data flows and software issues
• 4 Support scientists with incident management, user coaching, and access management
• 5 Implement validated data backup solutions for laboratory analytical instruments
• 6 Perform software testing and validation, technical documentation, and environment checks
• 7 Provide D2D operations support and project‑based contributions
• 9 Work with ServiceNow for ticketing and workflow tracking