Senior L2 Production Support Engineer - Incident & RCA

Machine Learning Technologies, LLC; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Machine Learning Technologies, LLC is seeking an experienced L2 Support Engineer to manage production incidents for enterprise applications based in Plano, TX. The role centers on monitoring, RCA, and collaboration with cross-functional teams to maintain service stability and operational excellence.

Ideal candidates bring 5+ years in production support, strong Unix/Linux skills, database troubleshooting, and hands-on Java experience for log analysis.

Qualifications

• 5+ years in L2/production support for enterprise applications.
• Strong Unix/Linux command-line and shell scripting (bash/ksh).
• Advanced SQL troubleshooting across Oracle/SQL Server/PostgreSQL/MySQL.
• Experience with ITSM tools (ServiceNow/Jira) and incident workflows.

Responsibilities

• Monitor applications and proactively detect production issues via alerts, logs, and dashboards.
• Perform L2 triage for incidents, including impact analysis, workaround, and restoration within SLA.
• Troubleshoot Unix/Linux runtime issues: process, memory, CPU, file systems, permissions, cron/jobs, shell scripts.
• Analyze Java stack traces, GC/log patterns, and service behavior to isolate defects and escalate with evidence.

Skills

Unix/Linux

Shell scripting

Database troubleshooting

Java apps logs

ITSM tools

Monitoring tools

Incident management

Stakeholder comms

Tools

Oracle

SQL Server

PostgreSQL

MySQL

Job description

Machine Learning Technologies, LLC is seeking an experienced L2 Support Engineer to manage production incidents for enterprise applications based in Plano, TX. The role centers on monitoring, RCA, and collaboration with cross-functional teams to maintain service stability and operational excellence.

Ideal candidates bring 5+ years in production support, strong Unix/Linux skills, database troubleshooting, and hands-on Java experience for log analysis.