Senior Knowledge Manager: QAF, Workflows & Data Systems

Prescient Edge; United States; On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive salary with bonus

Healthcare benefits

Retirement plan

Career development

Positive work environment

Job summary

Prescient Edge is seeking a Sr. Knowledge Manager (QAF) to align processes and technology for analytic production and information sharing.

The role focuses on designing user-friendly interfaces, developing workflows, and integrating APIs with PM and CRM tools. The candidate will conduct user research, manage document systems, and ensure proper storage, retrieval, and version control while applying data analytics to improve the QAF process and user experience.

Qualifications

• Conduct user research and testing to inform design decisions.
• Develop workflows for document and information sharing.
• Collaborate with team to identify and document business processes and develop workflows to support these processes.
• Develop a document management system including upload, search, and retrieval.
• Integrate automation tools into the QAF workflow to save analyst time and increase standardization and accuracy of the QAF review process.
• Ensure that all documents are properly stored, retrievable, and version controlled.
• Develop an API for integration with other systems including project management tools and CRM tools.
• Ensure that all integrations are properly tested and validated before implementation.
• Maintain and update the application to meet the needs of the QAF program.
• Collaborate with team members to identify and prioritize updates and maintenance tasks.
• Monitor and analyze application performance to identify areas for improvement.
• Use data and analytics to inform design decisions and optimize user experience.
• Provide ongoing training and support to users on the use of the application.
• Ensure that users are aware of the benefits and best practices for using the application.

Responsibilities

• Design a user-friendly QAF interface with easy navigation.
• Conduct user research and testing to inform design decisions.
• Develop workflows for document and information sharing.
• Collaborate to identify and document business processes and workflows.
• Develop a document management system with upload, search, and retrieval.
• Integrate automation tools into the QAF workflow to save analyst time and improve consistency.
• Ensure documents are stored, retrievable, and version controlled.
• Develop an API for integration with other systems such as PM tools and CRM tools.
• Ensure integrations are tested and validated before implementation.
• Maintain and update the application to meet QAF program needs.
• Collaborate to prioritize updates and maintenance tasks.
• Monitor and analyze application performance to identify improvements.
• Use data and analytics to inform design decisions and optimize experience.
• Provide ongoing training and support to users on application usage.
• Educate users on benefits and best practices for using the application.

Skills

User research

Workflow design

API development

Data analytics

Education

Master’s Degree in relevant field

Bachelor’s degree + 5 years senior experience substitute

Tools

Content management systems

Document management systems

CRM tools

Project management tools

Job description

Prescient Edge is seeking a Sr. Knowledge Manager (QAF) to align processes and technology for analytic production and information sharing.

The role focuses on designing user-friendly interfaces, developing workflows, and integrating APIs with PM and CRM tools. The candidate will conduct user research, manage document systems, and ensure proper storage, retrieval, and version control while applying data analytics to improve the QAF process and user experience.