Sr. Knowledge Manager

Prescient Edge; Tampa (FL); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Salary with bonus

Healthcare benefits

Retirement plan

Tuition reimbursement

Career development

Positive work environment

Job summary

Prescient Edge seeks a Sr. Knowledge Manager for a Federal Government client at MacDill AFB, Florida. The role leads knowledge management design, implementation, and operations to improve data operations and information sharing.

Responsibilities include managing AD and email lists, designing KM platforms (SharePoint, wikis, intranets), developing taxonomy, and training staff. Active TS/SCI clearance and CI poly eligibility are required.

Qualifications

• 12+ years of knowledge management experience with MS tools in last 5 years
• Ability to define problems, supervise studies and lead surveys
• Analytic leadership and expertise in analytic production methodologies
• Experience providing strategic advice to policymakers
• Design and maintain centralized repository of information
• Identify and codify best practices and lessons learned

Responsibilities

• Lead knowledge management systems design, implementation, and optimization to enhance data operations
• Support creation, testing, migration, documentation, maintenance, and daily operation of customer records and data management
• Develop and execute KM strategy, coordinate resources and manage hardware/software requirements
• Manage email distribution lists and Active Directory
• Design, implement, and administer KM platforms (SharePoint, wikis, intranets, databases)
• Develop information architecture and taxonomy for logical, searchable content
• Oversee content lifecycle: review, update, archive/delete
• Train and onboard employees on KM tools and processes
• Champion knowledge-sharing culture across departments
• Analyze user feedback and analytics to improve user experience and guide KM development

Skills

Knowledge management

SharePoint

Active Directory

Information architecture

Taxonomy design

Data governance

Stakeholder engagement

Training & onboarding

Analytical leadership

Policy guidance

Education

Bachelor's degree in information management

Job description

Prescient Edge is seeking a Sr. Knowledge Manager to support a Federal Government client.

Please note that the availability of this position is contingent upon contract award.

Benefits

At Prescient Edge, we believe that acting with integrity and serving our employees is the key to everyone's success. To that end, we provide employees with a best-in-class benefits package that includes:

• A competitive salary with performance bonus opportunities.
• Comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage.
• A substantial retirement plan with no vesting schedule.
• Career development opportunities, including on-the-job training, tuition reimbursement, and networking.
• A positive work environment where employees are respected, supported, and engaged.

Description

• Knowledge Manager shall lead business process development by designing, implementing, and optimizing knowledge management systems that enhance data operations.
• They support the creation, testing, migration, documentation, maintenance, and daily operation of customer record-keeping and data management.
• Knowledge Managers develop and execute a comprehensive KM strategy, coordinate resources (tools and data), and manage hardware and software requirements.
• The contractor shall perform tasks such as:
• Manage and maintain email distribution lists.
• Manage Active Directory.
• Design, implement, and administer the organization's knowledge management platforms (e.g., SharePoint sites, wikis, intranets, databases).
• Develop and manage the information architecture and taxonomy (i.e., the structure and tagging system) to ensure content is organized logically and easily searchable.
• Oversee the content lifecycle by ensuring information is reviewed, updated for accuracy and relevance, and properly archived or deleted when obsolete.
• Train and onboard employees on how to use knowledge management tools and adhere to established processes.
• Act as a champion for a knowledge-sharing culture, advocating for the benefits and encouraging participation across all departments.
• Analyze user feedback and platform analytics to identify pain points, improve the user experience, and guide future KM developments.

Requirements

Desired experience

• At least 12 years of experience in knowledge management with specific experience using Microsoft tools (sharepoint, outlook, etc.) in the last 5 years.
• Demonstrates ability to define problems, supervise studies and lead surveys.
• Demonstrates analytic leadership and expertise in executing analytic production methodologies.
• Demonstrates extensive ability to provide strategic advice and technical guidance to policymakers.
• Ability to design and maintain a centralized repository of information.
• Skilled at identifying and codifying best practices and lessons learned and implementing solutions.

Education

• Bachelor's degree in information management, business, or a related field.

Security Clearance

• Active TS/SCI and with the ability to obtain a CI Poly if needed.

Location

• HQ USSOCOM, MacDill AFB, FL.