Senior Knowledge Manager (QAF)

Prescient Edge; United States; On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive salary with bonus

Healthcare benefits

Retirement plan

Career development

Positive work environment

Job summary

Prescient Edge is seeking a Sr. Knowledge Manager (QAF) to align processes and technology for analytic production and information sharing.

The role focuses on designing user-friendly interfaces, developing workflows, and integrating APIs with PM and CRM tools. The candidate will conduct user research, manage document systems, and ensure proper storage, retrieval, and version control while applying data analytics to improve the QAF process and user experience.

Qualifications

• Conduct user research and testing to inform design decisions.
• Develop workflows for document and information sharing.
• Collaborate with team to identify and document business processes and develop workflows to support these processes.
• Develop a document management system including upload, search, and retrieval.
• Integrate automation tools into the QAF workflow to save analyst time and increase standardization and accuracy of the QAF review process.
• Ensure that all documents are properly stored, retrievable, and version controlled.
• Develop an API for integration with other systems including project management tools and CRM tools.
• Ensure that all integrations are properly tested and validated before implementation.
• Maintain and update the application to meet the needs of the QAF program.
• Collaborate with team members to identify and prioritize updates and maintenance tasks.
• Monitor and analyze application performance to identify areas for improvement.
• Use data and analytics to inform design decisions and optimize user experience.
• Provide ongoing training and support to users on the use of the application.
• Ensure that users are aware of the benefits and best practices for using the application.

Responsibilities

• Design a user-friendly QAF interface with easy navigation.
• Conduct user research and testing to inform design decisions.
• Develop workflows for document and information sharing.
• Collaborate to identify and document business processes and workflows.
• Develop a document management system with upload, search, and retrieval.
• Integrate automation tools into the QAF workflow to save analyst time and improve consistency.
• Ensure documents are stored, retrievable, and version controlled.
• Develop an API for integration with other systems such as PM tools and CRM tools.
• Ensure integrations are tested and validated before implementation.
• Maintain and update the application to meet QAF program needs.
• Collaborate to prioritize updates and maintenance tasks.
• Monitor and analyze application performance to identify improvements.
• Use data and analytics to inform design decisions and optimize experience.
• Provide ongoing training and support to users on application usage.
• Educate users on benefits and best practices for using the application.

Skills

User research

Workflow design

API development

Data analytics

Education

Master’s Degree in relevant field

Bachelor’s degree + 5 years senior experience substitute

Tools

Content management systems

Document management systems

CRM tools

Project management tools

Job description

Prescient Edge is seeking a Sr. Knowledge Manager (QAF) to support a Federal Government client.

Please note that the availability of this position is contingent upon contract award.

At Prescient Edge , we believe that acting with integrity and serving our employees is the key to everyone's success. To that end, we provide employees with a best-in-class benefits package that includes:

• A competitive salary with performance bonus opportunities.
• Comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage.
• A substantial retirement plan with no vesting schedule.
• Career development opportunities, including on-the-job training, tuition reimbursement, and networking.
• A positive work environment where employees are respected, supported, and engaged.

Description:

• Assists aligning processes and technology to enable information sharing by analysts and organizations for analytic production.
• Uses centralized and peripheral databases, content management, records management systems and shapes workflow and processes.
• Compiles reports on performance and usage metrics and future requirements for existing knowledge management capabilities including, but not limited to, search, discovery, storage and retrieval of data and formal production and taskings.
• Disseminates intelligence products across separate networks and portals.

Specific QAF duties:

• Design and develop a user-friendly interface for the QAF process, ensuring easy navigation and accessibility for all users.
• Conduct user research and testing to inform design decisions and ensure the application meets the needs of the Al Assurance program.
• Develop workflows for document and information sharing, ensuring that all relevant stakeholders have access to the information they need.
• Collaborate with team members to identify and document business processes and develop workflows to support these processes.
• Develop a document management system, including features such as document upload, search, and retrieval.
• Integrate automation tools into the QAF workflow to save analyst time and increase the standardization and accuracy of the QAF review process.
• Ensure that all documents are properly stored, retrievable, and version controlled.
• Develop an API for integration with other systems, including project management tools and customer relationship management tools.
• Ensure that all integrations are properly tested and validated before implementation.
• Maintain and update the application to ensure that it continues to meet the needs of the QAF program.
• Collaborate with team members to identify and prioritize updates and maintenance tasks.
• Monitor and analyze application performance to identify areas for improvement.
• Use data and analytics to inform design decisions and ensure the application is optimized for user: experience.
• Provide ongoing training and support to users on the use of the application, including workflows and documentation.
• Ensure that users are aware of the benefits and best practices för using the application.

Job Requirements

Desired experiences :

• Minimum 12 years of experience related to the specific labor category with at least a portion of the experience within the last 2 years.

Desired education:

• Master’s Degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education: or have a bachelor’s degree related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education and an additional 5 years of related Senior experience for a total of 17 years, as a substitute to the master’s degree.

Security Clearance:

• Security clearance required TS/SCI with CI POLY or the ability to obtain CI POLY.

Location:

• NCR to include Maryland and Virginia.

Prescient Edge is a Veteran-Owned Small Business (VOSB) founded as a counterintelligence (CI) and Human Intelligence (HUMINT) company in 2008. We are a global operations and solutions integrator delivering full-spectrum intelligence analysis support, training, security, and RD&E support solutions to the Department of Defense and throughout the intelligence community. Prescient Edge is an Equal Opportunity Employer (EEO). All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic that is protected by law. We strive to foster equity and inclusion throughout our organization because we believe that diversity of thought is critical for creating a safe and engaging work environment while also enabling the organization’s success.