Senior Knowledge Analyst

CACI International Inc; Oklahoma City (OK); On-site; USD 55,000 - 116,000; Full time

Job summary

CAC I is seeking a Senior Knowledge Analyst to lead knowledge content strategy and improve user experience across enterprise documentation. The role emphasizes clear, accurate content and collaboration with client managers and system users in fast-paced environments.

You will work with KM standards, templates, and governance while coordinating with SMEs to translate complex technical information into accessible material for diverse audiences.

Qualifications

• Capable of obtaining and maintaining a DoD Secret Clearance.
• Proficiency with Microsoft Office and ITSM or KM platforms such as ServiceNow, Confluence, or similar tools.
• Familiarity with knowledge methodologies such as KCS and foundational UX principles.
• Strong analytical thinking and commitment to high quality content and continuous improvement.
• Experience using AP writing format and AP Stylebook.
• 10+ years of relevant experience; Bachelor’s degree may substitute for 5 years.

Responsibilities

• Support the Knowledge Manager in shaping and executing knowledge content strategies and project plans that strengthen enterprise documentation and user experience.
• Contribute to the full lifecycle of knowledge content — including intake, development, review, publication, and iterative enhancement.
• Conduct user experience assessments of knowledge articles to improve clarity, usability, and discoverability using KM/UX best practices.
• Collaborate with Subject Matter Experts and operational teams to gather requirements and transform complex technical information into clear content.
• Maintain and refine documentation templates, style guides, governance processes, and content standards.

Skills

DoD Secret clearance

Microsoft Office

ITSM KM platforms

KCS UX principles

AP writing format

10+ years experience

Education

Bachelor’s Degree in applicable field

Tools

ServiceNow

Confluence

Adobe Acrobat Pro

TechSmith Snagit

TechSmith Camtasia

AP writing tools

Job description

Job Title: Senior Knowledge Analyst

Job Category: Engineering and Technical Support

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

The Opportunity

CACI is seeking outstanding IT candidates in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. CACI is leading the way in transforming IT services from an in-house, base-centric delivery model to an advanced enterprise service delivery model. CACI has an excellent opportunity for an experienced Senior Knowledge Analyst. This position is in support of a Department of Defense (DoD) organization. The Senior Knowledge Analyst provides advanced expertise in knowledge management and user‑centered content development to enhance the organization’s knowledge ecosystem. In partnership with the Knowledge Manager, this role supports the planning, coordination, and continuous improvement of knowledge projects while ensuring content is accurate, intuitive, and optimized for user experience across all delivery channels. The successful candidate must be able to communicate clearly and succinctly both written and orally, and present products and ideas in a business‑like manner. The candidate will be required to work in dynamic fast‑paced environments that require team interaction and coordination of effort. The candidate must be experienced in interfacing with both client managers and system users.

Responsibilities

• Support the Knowledge Manager in shaping and executing knowledge content strategies and project plans that strengthen enterprise documentation and user experience.
• Contribute to the full lifecycle of knowledge content — including intake, development, review, publication, and iterative enhancement — ensuring quality and alignment with established KM standards.
• Conduct user experience assessments of knowledge articles to improve clarity, usability, and discoverability using KM and UX best practices such as KCS, structured metadata, and content design principles.
• Collaborate with Subject Matter Experts and operational teams to gather requirements, validate accuracy, and transform complex technical information into clear, user‑friendly content.
• Maintain and refine documentation templates, style guides, governance processes, and content standards that ensure consistency and long‑term sustainability.

Qualifications

Required:

• Capable of obtaining and maintaining a DoD Secret Clearance
• Proficiency with Microsoft Office tools and experience with ITSM or KM platforms such as ServiceNow, Confluence, or similar tools.
• Familiarity with knowledge methodologies such as KCS and foundational UX principles.
• Strong analytical thinking and commitment to high quality content and continuous improvement.
• Experience using AP writing format and AP Stylebook
• 10+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience).

Desired

• An active DoD Secret or higher clearance
• Proficiency in using Adobe Acrobat Pro
• TechSmith Snagit
• TechSmith Camtasia
• Experience working in the Department of Defense

What You Can Expect

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high‑performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation’s most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The Proposed Salary Range For This Position Is

$55,400 - $116,400

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.