Senior Knowledge Analyst

CACI International Inc.; Oklahoma City (OK); On-site; USD 55,000 - 116,000; Full time

Job summary

CACI International Inc. seeks a Senior Knowledge Analyst to advance knowledge management and user-centered content for a DoD client. You will support planning, coordination, and continuous improvement of knowledge projects, ensuring accurate content and optimal usability across channels.

Required: strong written and oral communication, KM platform experience (ServiceNow/Confluence), knowledge of KCS and AP style, and DoD Secret clearance eligibility, with 10+ years in the field.

Qualifications

• Knowledge of knowledge management methods and content design.
• Experience with KM platforms such as ServiceNow or Confluence.
• Familiarity with KCS and AP style guidelines.
• 10+ years of relevant experience; Bachelor’s degree may substitute 5 years.

Responsibilities

• Support Knowledge Manager in shaping knowledge content strategies and project plans.
• Oversee full lifecycle of knowledge content from intake to publication and enhancement.
• Conduct UX assessments of knowledge articles to improve clarity and discoverability.
• Collaborate with SMEs and ops teams to transform complex information into user-friendly content.

Skills

Knowledge management

KM platforms

KCS

AP Style

Oral communication

Written communication

Education

Bachelor's Degree

Tools

ServiceNow

Confluence

Adobe Acrobat Pro

TechSmith Snagit

TechSmith Camtasia

Job description

Job Title: Senior Knowledge AnalystJob Category: Engineering and Technical SupportTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Continental US* * *The Opportunity:CACI is seeking outstanding IT candidates in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. CACI is leading the way in transforming IT services from an in-house, base-centric delivery model to an advanced enterprise service delivery model.CACI has an excellent opportunity for an experienced Senior Knowledge Analyst. This position is in support of a Department of Defense (DoD) organization.The Senior Knowledge Analyst provides advanced expertise in knowledge management and user‑centered content development to enhance the organization’s knowledge ecosystem. In partnership with the Knowledge Manager, this role supports the planning, coordination, and continuous improvement of knowledge projects while ensuring content is accurate, intuitive, and optimized for user experience across all delivery channels.The successful candidate must be able to communicate clearly and succinctly both written and orally, and present products and ideas in a business-like manner. The candidate will be required to work in dynamic fast-paced environments that require team interaction and coordination of effort. The candidate must be experienced in interfacing with both client managers and system users.Responsibilities:Support the Knowledge Manager in shaping and executing knowledge content strategies and project plans that strengthen enterprise documentation and user experience.Contribute to the full lifecycle of knowledge content — including intake, development, review, publication, and iterative enhancement — ensuring quality and alignment with established KM standards.Conduct user experience assessments of knowledge articles to improve clarity, usability, and discoverability using KM and UX best practices such as KCS, structured metadata, and content design principles.Collaborate with Subject Matter Experts and operational teams to gather requirements, validate accuracy, and transform complex technical information into clear, user-friendly content.Maintain and refine documentation templates, style guides, governance processes, and content standards that ensure consistency and long-term sustainability.Qualifications:Required:Capable of obtaining and maintaining a DoD Secret ClearanceProficiency with Microsoft Office tools and experience with ITSM or KM platforms such as ServiceNow, Confluence, or similar tools.Familiarity with knowledge methodologies such as KCS and foundational UX principles.Strong analytical thinking and commitment to high quality content and continuous improvement.Experience using AP writing format and AP Stylebook10+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience).Desired:An active DoD Secret or higher clearanceProficiency in using Adobe Acrobat ProTechSmith SnagitTechSmith CamtasiaExperience working in the Department of Defense-What You Can Expect: A culture of integrity.At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.An environment of trust.CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.A focus on continuous growth.Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.Pay Range :There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.The proposed salary range for this position is:$55,400 - $116,400CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.