Senior Key Holder — Lead Retail Ops & Team Growth

Topdrawer; Brookline (MA); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Generous employee discount

Medical, dental, and vision insurance

Flexible Spending Accounts (FSA)

401(k) retirement plan with company **

Job summary

Topdrawer is seeking a Senior Key Holder in Brookline, MA. You will open and close the store, own key areas such as merchandising and operations, and mentor team members.

This hands-on role leads by example, delivering storytelling and exceptional service to a community of creative customers. You are an aspiring retail leader with 2+ years of customer-facing experience, highly organized with strong communication, and eager to develop into future stores leadership while upholding Topdrawer’s

Qualifications

• Aspiring retail leader with 2+ years of customer-facing retail experience.
• Curious about business decisions and eager to learn retail operations.
• Organized and dependable with strong follow-through and attention to detail.
• Passionate about intentional living, sustainability, and creativity.

Responsibilities

• Deliver an intentional, educational, and personalized customer experience.
• Lead on the sales floor during opening/closing shifts and peak periods; mentor new team members.
• Take the lead on visual merchandising, floor sets, stock replenishment, and seasonal displays.
• Monitor KPIs, analyze sales data, and contribute to revenue, conversion, and service goals.

Skills

Customer-facing retail experience

Strong communication

Organized

Team leadership potential

Job description

Topdrawer is seeking a Senior Key Holder in Brookline, MA. You will open and close the store, own key areas such as merchandising and operations, and mentor team members.

This hands-on role leads by example, delivering storytelling and exceptional service to a community of creative customers. You are an aspiring retail leader with 2+ years of customer-facing experience, highly organized with strong communication, and eager to develop into future stores leadership while upholding Topdrawer’s